Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madalynn Diaz

Plainfield,IN

Summary

Dynamic professional recognized for a strong work ethic and exceptional adaptability, eager to embrace new challenges. Demonstrates advanced interpersonal skills and excels in independent work environments while quickly mastering new concepts. Recently relocated from California to Indiana, bringing a fresh perspective to team dynamics.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Membership Coordinator

Indianapolis Zoo
Indianapolis, IN
09.2024 - Current
  • Organized monthly events for members and facilitated communication between members and staff.
  • Responded promptly to emails or phone calls from current or potential members.
  • Monitored online platforms for customer service inquiries related to membership issues.
  • Managed the maintenance of member records, including contact information updates.
  • Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.

Eligibility Worker

Santa Clara County Social Services Agency
San Jose, CA
04.2024 - 08.2024
  • Consistently updated computer databases to keep track of current client information and status.
  • Conducted interviews with applicants to verify that all documentation provided was accurate and up-to-date.
  • Maintained accurate records of client interactions and program activities.
  • Collaborated closely with social workers, health care professionals, job counselors in order to provide comprehensive services for eligible clients.
  • Prepared documents and applications for submission to appropriate agencies or organizations.
  • Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs for which they were applying.
  • Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
  • Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.
  • Assessed clients' eligibility for public assistance programs and services.

HR Administrator

Mosaic Global Transportation
San Jose, CA
08.2023 - 04.2024
  • Managed employee benefits and compensation packages.
  • Implemented efficient procedures for new employee integration, overseeing orientations, paperwork administration, and introduction logistics.
  • Maintained personnel records in compliance with applicable laws and regulations.
  • Analyzed data from employee surveys to identify areas of improvement within the organization.
  • Maintained adherence to labor laws including regulations on wages, working hours, overtime compensation, and authorized time off.
  • Addressed employee concerns and issues in alignment with organizational guidelines.

Administrator

Pacific Coast Fire
Campbell, CA
09.2022 - 05.2023
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Followed up with customer accounts to resolve unpaid or past due accounts.
  • Checked office stock to determine supply levels and maintain inventory.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Updated reports and daily logs for management use and permanent files.

Lead Front Desk Receptionist

Silicon Valley Eyecare Optometry & Contact Lenses
Santa Clara, CA
04.2021 - 09.2022
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Handled payment processing, and provided customers with receipts, proper bills, and change.
  • Answered a multi-line phone system and managed calls by routing them to the proper extensions or taking messages.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Prepared daily shift close reports and balanced the cash register to accurately reflect transactions.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Maintained daily calendars, set appointments with clients, and planned daily office events for seven optometrists on staff.

Education

High School Diploma -

Silver Creek High School
San Jose, CA
05.2013

Some College (No Degree) - Communications

Sacramento City College
Sacramento

Skills

  • Schedule coordination
  • Customer service
  • Office Administration
  • Microsoft Office
  • QuickBooks
  • Personnel File Management
  • Employee onboarding
  • Benefits Administration
  • Knowledgeable in CalHEERS, CalSAWS, and MEDS
  • Written and verbal communication
  • Effective Calendar Management
  • Confidentiality
  • Documentation and paperwork
  • Recordkeeping and data input
  • Medicaid knowledge
  • Income verification

Certification

California Notary Public

Commission #2455456

Expires July 28, 2027

Timeline

Membership Coordinator

Indianapolis Zoo
09.2024 - Current

Eligibility Worker

Santa Clara County Social Services Agency
04.2024 - 08.2024

HR Administrator

Mosaic Global Transportation
08.2023 - 04.2024

Administrator

Pacific Coast Fire
09.2022 - 05.2023

Lead Front Desk Receptionist

Silicon Valley Eyecare Optometry & Contact Lenses
04.2021 - 09.2022

High School Diploma -

Silver Creek High School

Some College (No Degree) - Communications

Sacramento City College

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Madalynn Diaz