Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Madan Dhakal

Princeton,TX

Summary

A. Dynamic and customer-focused professional with extensive experience as a Rideshare Driver for Uber and a Front Desk Receptionist at Union Square Plaza Hotel. Proven track record in achieving high customer satisfaction through exceptional communication and problem-solving skills, alongside GPS proficiency and safe driving practices.

B. Committed to delivering outstanding service and maintaining a clean driving record. Dedicated rideshare driver with over 11 years of experience transporting passengers and accomplishing deliveries.

C. Recognized for consistently exceeding customer expectations for quick response and pleasant transport experiences.

D. Consistently high revenue producer with outstanding safety record.

E.Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

F. Professional Uber/Lyft driver skilled in navigating city streets in inclement weather while keeping passengers safe throughout journey. Proficient in maintaining shuttle vehicle cleanliness, completing paperwork and maintaining accurate records. Understands and follows DOT regulations and traffic laws.

G. Focused individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.

H. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

I. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

J. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

K. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

L. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Fedex delivery driver position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Uber, Lyft
03.2014 - 05.2025
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Adhered to all safety regulations and traffic laws while driving.
  • Processed payments for rides and provided accurate change when necessary.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Responded to passenger concerns and complaints politely and professionally.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Monitored traffic patterns and adjusted routes to minimize travel time.
  • Delivered passengers to destinations safely and on time.
  • Planned routes based on knowledge of local areas, GPS information, and customer preferences.
  • Remained calm and poised in emergent situations.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Followed applicable traffic regulations and traffic laws.
  • Checked vehicles for adequate supply of fuel, oil and other necessary fluids.
  • Communicated with passengers regarding estimated time of arrival.
  • Drove VIPs to corporate events and meetings.
  • Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
  • Developed deep knowledge of local routes and area destinations.
  • Pointed out landmarks and other points of interest to passengers.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
  • Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Followed designated routes and schedules while operating vehicles.
  • Responded with ease to sudden changes in routes and schedules.
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Helped passengers with luggage, collected fares and politely answered questions.

Front Desk Receptionist

Union Square Plaza Hotel
06.2011 - 02.2014
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized, maintained and updated information in computer databases.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer problems and complaints.

Education

Associate of Science - Science

Oklahoma City Community College
Oklahoma City, OK
05-2014

Skills

  • Passenger transportation
  • Communication
  • GPS proficiency
  • Vehicle maintenance
  • Navigational tools
  • Time management
  • Route planning
  • Local trends
  • Map reading
  • Problem-solving
  • Multitasking and organization
  • Emergency response
  • Clean driving record
  • Stress management
  • Adaptability and flexibility
  • Customer service
  • Cultural awareness
  • Hospitable
  • Safe driving

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved good results by completing customers' en route additional requests while navigating with accuracy and efficiency.
  • Documented and resolved customers' in-app requests which led to team collaboration.
  • Supervised team of four staff members.

Certification

  • Certified Clinical Medical Assistant (CCMA)
  • CNA/HHA license


Languages

Hindi
Native or Bilingual
Nepali
Native or Bilingual

Timeline

Rideshare Driver

Uber, Lyft
03.2014 - 05.2025

Front Desk Receptionist

Union Square Plaza Hotel
06.2011 - 02.2014

Associate of Science - Science

Oklahoma City Community College

Similar Profiles

CREATE PROFILE