MADAN KHAREL
Concord
Summary
Detail-oriented and tech-savvy Computer Information Systems graduate with a solid foundation in IT support, database management, networking, and cybersecurity principles. Expertise in troubleshooting hardware and software issues, analyzing business requirements, and developing innovative technology-based solutions that enhance efficiency and security. Proficient in SQL, Python, and Microsoft Office Suite, with hands-on experience using tools such as MySQL Workbench, Power BI, and Active Directory. Strong communicator capable of bridging the gap between technical and non-technical stakeholders, committed to continuous learning and professional growth within the IT landscape.
Overview
2
2
years of professional experience
Work History
Volunteer
Community Uplift Program
07.2018 - 10.2020
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Drove continuous improvement of IT governance processes.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Internship At Rediker Software
Rediker Software
03.2019 - 08.2019
- Provided first-level technical support to end users by troubleshooting hardware, software, and network issues. Logged and tracked support requests using a ticketing system and ensured timely resolution. Assisted with installation and configuration of desktops, printers, and other IT equipment. Maintained documentation of common issues and solutions for knowledge sharing.
- Key Responsibilities:
- Responded to help desk tickets and emails to assist users with IT issues.
- Diagnosed and resolved common hardware/software problems.
- Supported setup and configuration of user workstations and peripherals.
- Escalated complex issues to senior technicians as needed.
- Maintained accurate records of user interactions and solutions provided.
- Implemented Slack dashboards over a 12-week internship to monitor IT ticket resolution trends and system performance, enabling the team to reduce support response times by 23% through real-time analytics and incident tracking.
Education
Bachelor of Science - Minor in Business
New England College
Henniker, NH12-2025
Associate Degree - Computer information technology
Penn State University
Harrisburg, PA01.2020
Skills
- SQL & Database Management (MySQL, SQL Server)
- Python & Basic Programming
- IT Support & Troubleshooting
- Network Fundamentals (TCP/IP, DNS, VPN)
- Cybersecurity Basics (CIA Triad, Firewalls, Antivirus)
- Active Directory & User Account Management
- Data Analysis & Visualization (Excel, Power BI)
- Web Development (HTML, CSS, JavaScript)
- System & Business Analysis
- Agile & Waterfall Methodologies
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong Communication & Problem-Solving Skills
- Organization and time management
- Data management
- Project planning
- Design and development
Languages
English
Hindi
Nepali
Timeline
Internship At Rediker Software
Rediker Software
03.2019 - 08.2019
Volunteer
Community Uplift Program
07.2018 - 10.2020
Associate Degree - Computer information technology
Penn State University
Bachelor of Science - Minor in Business
New England College