MADASIN JENNINGS

Lead AS

• Licensed as an Insurance Producer in Life and Health insurance by October 2021.
• Manage our day-to-day operations for our Account Specialist team.
• Point of contact for questions regarding customer service and advocacy, as well as internal processes. I am available for overflow and assist wherever I can, whether that's for a member of my team or anyone else within the company.
• My team also handles the front desk duties when our receptionist is out of office so part of my role is to ensure someone from my team is manning the front (I also participate in covering the front and usually offer to take the first shifts).
• Extremely familiar with fully insured small and large groups and have experience with level funded and self funded groups. I have been looking to grow out of our Account Specialist team.

General Agent

• Our office operates as the general agent for the Alaska Municipal Health Trust. I handle a lot of the paper pushing, tracking, communications with brokers, email blasts, renewals, etc. with guidance from our strategy consultants involved in the trust.

Account Manager

• I account manage for 3 groups currently (large group Premera, PEHT, SF Meritain).
• The initial point of contact for the group
• Assist the producer/strategy consultant with the creation of materials, assignments, etc.
• I have completed basic account management training through Incite but have no formal training yet, outside of what I've learned working with my 3 clients.

• Greeted and maintained relationships with regular customers.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Set up glassware, liquor and other necessary supplies for special events.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
• Managed accurate register and produced daily sales reports backing up inventory usage numbers.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Experience dealing with multiple different insurances regarding patient accounts.
• Utilized many different software to manage and confirm patient data, such as insurance, demographics and medical history information.
• Reviewed charts and flagged incomplete or inaccurate information.
• Sent claims to insurance by both EDI and mail for multiple clinics of different specialties.
• Completed credentialing applications for providers to become in-network with certain insurance companies.
• Communicated effectively with staff, patients, and insurance companies by email, telephone, and other messaging software.
• Maintained accuracy, completeness and security for medical records and health information.
• Managed and reviewed insurance verifications daily many clinics.
• Kept accurate log of all requests for medical information and records as company's records custodian.
• Coordinated with other internal departments and customers to keep operations running smoothly and solve both routine and complex problems.
• Performed account reconciliations and resolved variances.
• Managed authorizations for BCBS patients as well as any other authorization request received from providers.