Madasyn Ulrey

• Communicate with customers, employees and vendors to answer questions and directed them to the appropriate personnel.
• Perform data entry and coding tasks into various computer systems accurately and efficiently.
• Maintain an organized filing system of paper documents and electronic files.

In the office, I have been happy to assist other professionals in numerous departments including accounting, payroll, and reception through the use of applications including but not limited to Microsoft Word, Excel, and Quickbooks.

• Supported senior staff members in the completion of complex projects within deadlines.
• Provided one-on-one and group support for students with special needs.
• Adapted instruction methods and materials to meet the individualized needs of students.

For the Summer, I had the honor of working with others to promote, organize and chaperone weekly classes and special events for individuals of all ages with varying disabilities.

• Provided assistance to special needs teenager with daily activities such as feeding, bathing and dressing.
• Monitored physical and emotional health of client.
• Supported client in community integration activities such as recreational outings and social gatherings.
• Organized leisure activities like games, music or art projects to encourage creative expression among clients.
• Assisted in the development of life skills such as communication and mobility.
• Helped client use equipment such as wheelchair, Tobii machine, etc.

Working one-on-one with a teenager experiencing quadriplegic cerebral palsy has allowed me to enhance so many helpful skills including relationship building, creative thinking, and problem solving.

• Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
• Ensured that all safety protocols were followed during training sessions.
• Created detailed reports on employee performance metrics for senior management review.
• Assisted new-hires in cash handling and conflict resolution with customers.

Being a Crew Trainer has given me confidence in leading others through training, monitored performance, guidance and feedback when necessary.