Maday Perez
Orlando,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Loan Servicing Specialist
SAFCO
06.2022 - 05.2024
- Reduced turnaround time for loan approvals by efficiently managing workload and prioritizing tasks.
- Enhanced customer satisfaction levels with clear communication and timely follow-ups on loan applications.
- Consistently met or exceeded monthly sales targets, contributing significantly to the department''s success.
- Resolved complex issues related to existing loans, effectively retaining clients while addressing concerns promptly.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reduced loan delinquency rates by implementing effective communication strategies.
- Worked closely with collections department on delinquent accounts, coordinating efforts for maximum recovery results.
- Proved successful working within tight deadlines and a fast-paced environment.
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
Lead Teacher
Brighton Learning Center
02.2020 - 05.2022
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Communication Specialist
Logistic Care
02.2019 - 01.2020
- Provided administrative support to senior team members.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Representative Team Leader
Metro By T-Mobile
02.2019 - 01.2020
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
Education
High School Diploma -
South Miami Senior High School
Miami, FLCertified Phlebotomy Technician (CPT) -
Kansas City School of Phlebotomy
Kansas City, MO01.2023
Skills
- Customer Communication
- Collections experience
- Problem-solving abilities and resilience
- Thrive in a team environment and work well with others
- Ability to work independently in a fast-paced environment
- Excellent presentation and negotiation skills
- Computer Skills
Accomplishments
- Achieved top performance four months in a row at SAFCO.
- SAFCO- Highest dollar amount ever collected.
- In my third month at SAFCO I was awarded employee of the month.
- Employee of the month multiple times at Brighton Learning Center.
- 2 months with number 1 in sales for T-Mobile
Languages
Spanish
Native or Bilingual
Timeline
Loan Servicing Specialist
SAFCO
06.2022 - 05.2024
Lead Teacher
Brighton Learning Center
02.2020 - 05.2022
Communication Specialist
Logistic Care
02.2019 - 01.2020
Sales Representative Team Leader
Metro By T-Mobile
02.2019 - 01.2020
High School Diploma -
South Miami Senior High School
Certified Phlebotomy Technician (CPT) -
Kansas City School of Phlebotomy
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