Maday Perez Dominguez

• Constant interaction with patients over 65 years of age or with disabilities
• Attention and resolution to general complaints.
• Customer service of excellence where patients feel that they are cared for in best way.
• Collaborated with client's support system and other allied specialists to implement positive interventions.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Worked as part of collaborative team to address changing needs of patients and families.
• Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
• Analyzed customer feedback for process improvements to achieve long-term business objectives.

Developed strong client relationships through consistent communication and attentive service.

• Signing of international agreements between University of Havana and universities of Central America and Caribbean.
• Archive and management of documentation from signing of agreements between University of Havana and universities of Central America and Caribbean.
• Skills in Microsoft Office for registration of signed international agreements.
• Attention to academic exchange between University of Havana and universities of Central America and Caribbean.
• Attention to international delegations at University of Havana, both for signing of exchange agreements and for collaboration in other branches of science.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Provided responsive communication by phone and email to answer general and pressing questions.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.

• Improved behaviors through modeling, role-playing and other effective strategies.
• Developed intervention plans based on established guidelines and individual needs.
• Met with teachers to establish goals for students in intervention program.
• Helped students build skills to navigate typical academic and social situations.
• Completed observations of students in classroom and social situations.
• Updated policies and procedures, leading continuous improvement of resident assessments and care.
• Determined need for special assessment activities for complex cases, effectively handling care plans.
• Supported patient care excellence via planning and interpretation of programs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
• Participated in parent teacher conference to discuss developments of students and increase support.