Summary
Overview
Work History
Education
Skills
Availability
References
Timeline
Generic

MADAYAH LALLEMAND

Tallahassee,FL

Summary

Professional with extensive experience in customer service and safety compliance, currently pursuing a degree in Psychology focused on behavioral dynamics. Demonstrates strong problem-solving abilities and emotional intelligence, ideal for property management roles involving tenant relations and organizational support. Proven track record in delivering exceptional service and fostering positive relationships with clients and colleagues.

Overview

3
3
years of professional experience

Work History

Front Desk Guest Service Agent

Marriott
Tallahassee, FL
05.2025 - Current
  • Answered phones promptly, routing calls to appropriate departments efficiently.
  • Updated guest records, including contact details and special requests.
  • Explained hotel policies clearly prior to check-in and check-out.
  • Verified credit card authorizations before processing payments.
  • Utilized customer service skills to ensure satisfaction of all patrons.
  • Resolved complaints efficiently, maintaining a high level of professionalism.
  • Prepared end-of-day reports detailing occupancy levels and financial summaries.
  • Assisted in check-in by verifying identification and issuing room keys.

Court Monitor

Altitude Trampoline Park
Tallahassee, FL
10.2022 - 11.2022
  • - Maintained safety compliance and upheld facility rules to prevent accidents.
  • - Assisted guests and resolved concerns in a high-traffic environment.
  • - Monitored property use and protected merchandise from damage or theft.
  • - Supported team coordination to maintain operational efficiency.

Education

Bachelor's - Psychology

Florida Agricultural And Mechanical University
Tallahassee, FL
05-2026

Skills

  • Time management
  • Verbal and written communication
  • Problem-solving
  • Conflict resolution
  • Tenant and guest services
  • Organizational efficiency
  • Property oversight
  • Emotional support
  • Relationship building
  • Decision making

Availability

  • - Monday/Wednesday/Friday: 5 PM - Close
  • - Tuesday/Thursday: 10 AM - 1 PM, 5 PM - Close
  • - Saturday/Sunday: Open Availability
  • Subject to change

References

References available upon request.

Timeline

Front Desk Guest Service Agent

Marriott
05.2025 - Current

Court Monitor

Altitude Trampoline Park
10.2022 - 11.2022

Bachelor's - Psychology

Florida Agricultural And Mechanical University

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