Maddelin Ventura
Newark
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Billing Representative
Holy name medical center
Teaneck
01.2022 - Current
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Verified insurance information and ensured accurate claim submissions.
- Coordinated with clinical staff to gather necessary billing documentation.
- Clarified explanation of benefits for patients and providers.
- Evaluated accounts for payment compliance and contacted customers.
- Monitored customer accounts regularly for potential problems or discrepancies.
- Maintained accurate records of all customer interactions and transactions.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
- Collaborated with other departments to resolve any outstanding billing issues quickly.
- Adhered to all applicable laws, regulations, and standards pertaining to billing practices.
- Developed strategies for improving the efficiency of the company's billing process.
- Resolved customer inquiries related to billing issues promptly.
- Analyzed account history to identify trends or irregularities in billing processes.
- Submitted claims to insurance companies.
- Assessed billing statements for correct diagnostic codes and identified problems with coding.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Input statement information, reconciled accounts and resolved discrepancies.
Car sale administrator
Enterprise Holdings
Wayne
05.2017 - 05.2020
- Managed office supplies and inventory to ensure smooth operations.
- Coordinated schedules and meetings for team members and executives.
- Developed and maintained filing systems for important documents.
- Provided general administrative support to staff members.
- Performed data entry tasks into computer databases from paper documents.
- Maintained filing system for important documents such as contracts and invoices.
- Verify website eMV50 for New York dealers.
- Reassigning NJ Dealer and NJ title.
- Generate excel reports on car that were paid off.
- Printing and sorting checks to buyers order.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Designed forms and templates to streamline workflow processes within organization.
- Developed and maintained databases for tracking projects, clients, and financial records.
- Performed basic bookkeeping tasks such as reconciling accounts receivable and payable.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Receptionist Administrator
Consolidated Carpet
Carlstadt
12.2016 - 05.2017
- Managed front desk operations and greeted clients with professionalism.
- Scheduled appointments and coordinated meetings for staff and clients.
- Answered phone calls, directing inquiries to appropriate departments.
- Assisted in preparing documents and presentations for team meetings.
- Entered data into company systems, ensuring accuracy and confidentiality.
- Collaborated with team members to improve office workflows and efficiency.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Maintained reception area cleanliness and tidiness.
- Handled diverse needs for clients in-person, by phone or through email.
- Responded promptly to emails from customers and other departments within the organization.
- Greeted visitors and customers warmly, offering refreshments as appropriate.
- Received parcels, routed mail and opened packages for staff.
- Maintained office supply inventory and placed orders to meet demand.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Performed data entry and other administrative tasks to support departments.
- Managed the distribution of incoming mail, faxes, and packages.
- Created spreadsheets to track customer information such as contact details and preferences.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Organized files and spreadsheets to simplify staff access or retrieval.
- Adhered to company policies regarding confidentiality of sensitive information.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Created presentations using Microsoft Office software applications.
- Resolved customer complaints or answered customers' questions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
Service Coordinator
Paramount staffing
Wayne
04.2014 - 12.2016
- Coordinated service requests and ensured timely responses from team members.
- Communicated effectively with clients to clarify service needs and expectations.
- Managed scheduling of appointments and service delivery for optimal efficiency.
- Documented client interactions and service updates in the management system.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with departments to streamline workflows and improve client satisfaction.
- Assisted in developing training materials for team development initiatives.
- Resolved client complaints by providing effective solutions and support options.
- Coordinated service schedules and appointments with clients.
- Handled incoming calls and inquiries from customers regarding services offered.
- Monitored email and phone communication to provide prompt responses and solutions.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided customer service to ensure client satisfaction.
- Followed up with technicians and managers to receive and communicate status updates.
- Provided timely feedback to management on service failures and customer concerns.
- Liaised between client and technician to keep parties fully informed.
- Maintained accurate records of services provided for each client.
- Worked closely with other departments within the company to ensure successful completion of projects.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Prepared monthly reports summarizing current service activities.
- Toggled between multiple systems and databases to look up information and update records.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Updated internal systems with information related to new or revised services.
- Assisted in the development of training materials related to service coordination processes.
- Developed procedures for tracking customer feedback on services received.
- Provided labor resources to support engineers and technicians for large and small projects.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Assisted in developing promotional materials for marketing campaigns related to services offered.
- Ensured compliance with all relevant regulations pertaining to service operations.
- Maintained up-to-date knowledge of industry trends and best practices.
- Developed and facilitated training sessions for staff on service coordination practices.
- Addressed and resolved client complaints and issues in a timely manner.
- Coordinated with community resources to enhance service offerings to clients.
- Developed and maintained relationships with service providers and vendors.
- Participated in professional development opportunities to stay informed on industry trends.
- Provided support and guidance to clients, navigating them through service options.
- Monitored service delivery and client satisfaction, implementing improvements as necessary.
- Conducted outreach to identify and engage potential new clients and service partnerships.
- Facilitated communication between clients, service providers, and internal teams.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Determined consumer needs to provide products and services appealing to larger market.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Worked closely with human resources to support employee management and organizational planning.
Education
Certified Billing And Coding Specialist - Health Information Technology
Eastwick
Nutley, NJ 04.2018 - 05.2019
Skills
- Insurance verification
- Claims processing
- Billing software
- Documentation management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Staff management
- Business office administration
- Microsoft office
- Medical billing and coding
- Insurance claims
- Data entry experience
- Customer service
- Claim submission
- Insurance claim processing
- Medical billing expertise
- Multitasking and organization
- Insurance confirmation
Languages
Spanish
Full Professional
Certification
- Billing and coding specialist
Timeline
Billing Representative
Holy name medical center
01.2022 - Current
Certified Billing And Coding Specialist - Health Information Technology
Eastwick
04.2018 - 05.2019
Car sale administrator
Enterprise Holdings
05.2017 - 05.2020
Receptionist Administrator
Consolidated Carpet
12.2016 - 05.2017
Service Coordinator
Paramount staffing
04.2014 - 12.2016
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