Maddi Kramer
Arlington,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Roofworks Northwest
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Contributed to company growth by consistently looking for ways to improve office processes and maximize efficiency.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Project Manager
Sway Mechanika
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Managed projects from procurement to commission.
Administrative Assistant
R&R Foundation Specialist
04.2022 - 11.2022
- Managed office tasks, followed up on new leads, processed credit card payments, handled warranty & financing paperwork, managed marketing, maintained client relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Personal Assistant
Barn Pros
08.2019 - 03.2021
- Managed accounts in Zoho CRM, provided updates to clients, managed incoming new sales leads.
Kempf Design
01.2017 - 08.2019
- Communicating and scheduling, bookkeeping work, print production work, accounts receivable.
Education
Lakewood High School
Arlington, WA06.2021
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Scheduling
- Project Coordination
- File Organization
- Client Relationship Management
References
- Crysta Mcdonell, 425-261-9805
- Sarah Knapik, 208-949-8438
- Tiffany Erdle, 425-530-5094
Timeline
Administrative Assistant
R&R Foundation Specialist
04.2022 - 11.2022
Personal Assistant
Barn Pros
08.2019 - 03.2021
Kempf Design
01.2017 - 08.2019
Office Coordinator
Roofworks Northwest
Project Manager
Sway Mechanika
Lakewood High School
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