Maddie Black
Hallowell,ME
Summary
Dynamic and compassionate professional with extensive experience in customer service and healthcare, notably at The Blue Moose and Houlton Regional Hospital. Proven ability to enhance patient satisfaction and foster guest loyalty through effective communication and problem-solving. Skilled in maintaining confidentiality and ensuring cleanliness while delivering high-quality care and service.
Overview
11
11
years of professional experience
10
10
Exceptional customer service
Work History
Lead Budtender
Lifted Cannabis
07.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Barista
Dunkin' Donuts
10.2023 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
CNA
Houlton Regional Hospital
11.2022 - 06.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Head Waiter
Blue Moose Restaurant
08.2021 - 09.2023
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Medical Coder
Katahdin Valley Health Center
05.2019 - 09.2021
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Certified Nursing Assistant
Madigan Estates Nursing Home
06.2018 - 05.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Certificate - Clinical Classification Systems
Northern Maine Community College
Presque Isle, ME05-2018
High School Diploma -
Houlton Higher Education Center
Houlton, ME06-2016
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Active listener
- Cleanliness
- HIPAA compliance
- Basic life support
- Maintaining confidentiality
- Compassionate communication
- Menu memorization
- High volume dining
- Team supervision
- Complaint handling
- Safe food handling
- Guest relations
- Guest service
Timeline
Barista
Dunkin' Donuts
10.2023 - 04.2024
CNA
Houlton Regional Hospital
11.2022 - 06.2023
Head Waiter
Blue Moose Restaurant
08.2021 - 09.2023
Medical Coder
Katahdin Valley Health Center
05.2019 - 09.2021
Certified Nursing Assistant
Madigan Estates Nursing Home
06.2018 - 05.2019
Lead Budtender
Lifted Cannabis
07.2015 - Current
Certificate - Clinical Classification Systems
Northern Maine Community College
High School Diploma -
Houlton Higher Education Center