Maddie Clark
Whitefish,MT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Processor
USAA
02.2022 - Current
- Optimized workflow efficiency by prioritizing tasks based on client needs and deadlines, ensuring timely completion of loans.
- Collaborated closely with underwriters to expedite loan approvals, resulting in increased productivity.
- Reduced loan application processing time by diligently reviewing and verifying applicant information.
- Mitigated risks for financial institutions by conducting comprehensive background checks on potential borrowers.
- Improved customer satisfaction rates with prompt communication and thorough explanations of loan processes.
- Maintained compliance with industry regulations through vigilant adherence to guidelines and ongoing training.
- Enhanced customer experience by proactively addressing potential issues during the application process, resulting in increased client satisfaction and referrals.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Created strong working relationships with advisors, assistants and support staff.
Mortgage Loan Processor
First Interstate Bank
05.2010 - 02.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
Education
Dental Assistant Certification - Dental Assistan
Bryman College
Federal Way, WA11.2006
Skills
- Processing procedures
- Pipeline Management
- Document Review
- Appraisal review
- File Management
- Proficient in Cadence, MortgageBot, Excell, Word
- Customer Communication
- Data Entry
- Problem-Solving
- Regulatory Compliance
- Analytical Thinking
- Self Motivation
Timeline
Mortgage Loan Processor
USAA
02.2022 - Current
Mortgage Loan Processor
First Interstate Bank
05.2010 - 02.2022
Dental Assistant Certification - Dental Assistan
Bryman College