Summary
Overview
Work History
Education
Skills
Work Availability
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Maddie Cole

Maddie Cole

Greenfield,IN

Summary

Dedicated and adaptable customer service professional with a strong work ethic and a passion for delivering exceptional user experiences. Adept at handling multiple tasks simultaneously in fast-paced environments while maintaining a positive attitude. Experienced in resolving issues, communicating effectively, and collaborating with teams to improve service delivery. Excels in problem-solving, time management, and adapting to new systems quickly. Ready to leverage customer support expertise in a travel-focused, technology-driven role.

Overview

8
8
years of professional experience

Work History

To-Go Server

Cracker Barrel
06.2022 - Current
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Memorized and recited sales scripts or statements prepared by employer.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.

Server

Cracker Barrel
07.2020 - Current
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Trained new employees on restaurant procedures and plating techniques.

Service and Food Champion

Taco Bell
04.2017 - 08.2019
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Operated cash register and received payment from customers in cash or credit form.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.


Education

Bachelor of Arts - Video Game Design - Specialization in Game Art

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05-2026

High School Diploma -

Eastern Hancock High School
Charlottesville, IN
05.2019

Skills

  • Customer Service & Client Support
  • Friendly, Positive Attitude
  • Multitasking in High-Pressure Environments
  • Effective Written & Verbal Communication
  • Issue Resolution & Problem Solving
  • Team Collaboration & Cross-Functional Communication
  • Quick learner
  • Conflict and Complaint Resolution
  • Proficient with POS systems

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Maddie Cole