Madison Grolling
Syracuse,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Psychiatric Rehabilitation Specialist
AccessCNY
03.2025 - Current
- Supervised new staff working within the psychiatric rehabilitation program providing guidance on proper techniques or approaches when needed.
- Advocated for patients in community settings by connecting them to resources such as housing assistance, vocational training, and disability benefits.
- Developed targeted coping strategies for patients struggling with co-occurring mental health and substance use disorders.
- Developed and implemented individualized treatment plans, setting attainable goals and working closely with the patient towards achieving them.
- Coordinated recreational activities that promote physical fitness, stress reduction and improved social skills helping patients to increase their overall wellbeing.
- Maintained thorough documentation of clinical interventions, contributing to effective communication among healthcare providers.
- Managed caseloads efficiently while maintaining high standards of care through diligent time management practices and prioritization of tasks based on urgency or need level.
- Implemented and conducted group therapy sessions for skill-building, fostering social connections and reducing isolation among participants.
Mental Health Counselor
AccessCNY
11.2022 - 02.2024
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
- Assisted in the development of the skillset of new employees through teaching proper documentation techniques.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
- Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
- Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
Tutor, Special Needs Student
Private Residence
12.2020 - 04.2021
- Enhanced learning experiences for special needs student by implementing individualized education plans tailored to their unique requirements.
- Contributed to a positive learning environment for the student by fostering a culture of inclusivity, empathy, and respect.
- Improved student engagement and understanding by utilizing differentiated instruction techniques within the classroom setting.
- Provided one-on-one tutoring sessions for students struggling in specific subject areas, resulting in improved academic performance and overall confidence.
- Maintained positive attitude and affirmatively communicated with each student.
Education
Bachelor of Arts - Psychology
SUNY Empire State College
Saratoga Springs, NY12-2025
No Degree -
Onondaga Community College
Syracuse, NYAssociate of Science - General
SUNY Empire State College
Saratoga Springs, NY06-2025
Skills
- Vocational rehabilitation
- Medication management
- Multicultural competence
- Self-care strategies
- Suicide prevention
- Anger management
- Group therapy
- Substance abuse treatment
- Communication enhancement
- Trauma-informed care
- Teamwork and collaboration
- Time management
- Attention to detail
Work Committee's
Employee Engagement Committee
Direct Access Committee
Timeline
Psychiatric Rehabilitation Specialist
AccessCNY
03.2025 - Current
Mental Health Counselor
AccessCNY
11.2022 - 02.2024
Tutor, Special Needs Student
Private Residence
12.2020 - 04.2021
Bachelor of Arts - Psychology
SUNY Empire State College
No Degree -
Onondaga Community College
Associate of Science - General
SUNY Empire State College
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