Maddie Harms

Oak Creek

Summary

Dynamic cosmetologist, excelling in customer service and relationship building. Adept at enhancing client satisfaction through personalized hair care education and effective communication. Committed to maintaining a hygienic workspace while demonstrating strong teamwork and problem-solving skills to adapt to diverse client needs.

Overview

year of professional experience

Work History

Assistant Cosmetologist

Studio 890 Salons

01.2025 - 05.2025

Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Demonstrated thorough knowledge of all salon products and services.
Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions and make decisions.

Cosmetologist

Hair Artistry

05.2024 - 01.2025

Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Demonstrated high level of customer service to increase retention and satisfaction.
Processed payments, entering sales in register for prompt customer service.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Educated clients on proper hair care techniques to promote healthier hair between appointments.

Education

Certificate of Cosmetology -

Waukesha County Technical College

Pewaukee, WI

12-2023

Skills

Teamwork
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Social skills
Excellent communication
Team collaboration
Effective communication
Hair styling

Tool, equipment, and surface sanitizing
Cash handling
Client consultation
Workspace organization
Relationship building
Shampooing and conditioning
Customer consultation
Adaptable to changing client needs
Team building
Self motivation

Websites

@madshair.co

Timeline