Maddie Harris
North Salt Lake,UT
Summary
At Canopy, I honed my skills in technical troubleshooting and developed relationships and empathy for customers. My ability to solve complex issues and foster meaningful relationships has set me apart as a dynamic Customer Support Specialist.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Canopy Tax
South Jordan, UT
06.2024 - Current
- Since being a Customer Support specialist here at Canopy, I've acquired critical skills to enhance professional growth in customer support roles.
- I’ve gained a deep understanding of the product, mastering its features and processes, which has allowed me to better serve customers. I’ve built strong, meaningful relationships with customers, and my customer support skills have significantly improved through regular and direct communication.
- But beyond just skills, I’ve also gained a wealth of experience and developed habits that have shaped my professional growth. I’ve learned how to adapt quickly, how to manage multiple priorities efficiently, and how to keep learning, even when faced with challenges. I’ve developed a strong work ethic and the ability to persevere, whether it’s troubleshooting complex issues or managing multiple conversations at once.
- I've also refined my ability to communicate clearly and effectively. I’ve learned how to not only resolve issues, but to connect with customers on a personal level, which has made a real difference in building trust and loyalty. Through this experience, I’ve become more collaborative, as working as part of a team has taught me how to rely on others’ strengths while contributing my own. It’s been an invaluable journey of growth—both professionally and personally.
Skills
- Live chat support
- Technical troubleshooting
- Quality assurance
- Email communication
- Conflict resolution
- CRM software
- Active listening
- Ticket management
- Feedback reception
- Verbal and written communication
- Problem-solving
- Salesforce
- Empathy and patience
- Time management
- Multitasking and organization
- Workflow management
- Stress management
- Analytical thinking
- Referral coordination
- Ticket systems
Timeline
Customer Support Specialist
Canopy Tax
06.2024 - Current
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