Trina Schaffner
Rathdrum,ID
Summary
Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff.
Overview
23
23
years of professional experience
Work History
Sales/Client Fulfillment/Warehouse Manager/Purchaser
CLK Supplies, LLC
04.2013 - Current
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Managed budget effectively by negotiating vendor contracts and optimizing resource allocation.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Collaborated with cross-functional teams to identify and address customer needs.
- Managed supplier relationships to ensure timely delivery of products and services.
- Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
- Purchased new products and oversaw inventory stocking and availability.
- Performed monthly reconciliation of open purchasing orders.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Enhanced document efficiency by streamlining formatting and editing processes.
- Streamlined event logistics by overseeing exhibit setup, teardown, and transportation.
- Set up new accounts, established customer credit and set up payment methods.
- Participated in industry events and trade shows to network with prospects, gather leads, and increase brand awareness.
Inside Sales Representative
Northern Technologies
02.2001 - 02.2011
- Answered customers' questions regarding products, prices, and availability.
- Provided exceptional customer service by addressing client concerns promptly and professionally, contributing to a positive brand image.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
Skills
- Cross-functional collaboration
- Inventory Management
- Staff Management
- Purchasing Management
- Supplies Inventory
- Proficient in Excel/Word/PowerPoint
- Vendor Management
- Order Management
- Problem Solving
- Vendor Relationship Management
- Verbal Communication
- Written Communication
Timeline
Sales/Client Fulfillment/Warehouse Manager/Purchaser
CLK Supplies, LLC
04.2013 - Current
Inside Sales Representative
Northern Technologies
02.2001 - 02.2011