Maddie Livingston
Summary
Dynamic Recruiter and Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Allied Account Manager & Recruiter
CrossMed Healthcare
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Desire to obtain several direct contracts with different hospital systems across the U.S.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Drove revenue growth by identifying new business opportunities within existing accounts.
Allied Recruiter
RTG Medical
07.2022 - 03.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
- Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
Senior Bartender and Shift Manager
Blue Chip Ultra Lounge
01.2019 - 02.2023
- Managed the schedule, making sure each shift was fully staffed with the adequate amount of bartenders.
- Closed out cash register and prepared cashier report at close of business.
- Optimized workflow efficiency by effectively delegating tasks among team members.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to strict cleanliness standards throughout all aspects of bar operations.
- Enhanced customer satisfaction by providing personalized drink recommendations and excellent service.
- Demonstrated expertise in various mixology techniques, enhancing presentation and overall product quality.
- Increased repeat business with exceptional interpersonal skills and rapportbuilding.
- Trained new bartenders on proper techniques, ensuring consistent quality across the team.
- Established positive working environment that fostered teamwork and collaboration among staff members.
Allied Recruiter and Client Manager
Malone Healthcare
08.2021 - 07.2022
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Enhanced hiring quality by developing and implementing comprehensive recruitment strategies.
- Leveraged social media platforms for employer branding, attracting wider pool of applicants.
- Coordinated schedules to arrange management interviews with applicants.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Conducted comprehensive reference checks to ensure the credibility of potential hires before extending offers.
- Fostered positive candidate experience, leading to increased referral rates.
Intake Coordinator
DayBreak
10.2020 - 08.2021
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Supported office staff and operational requirements with administrative tasks.
Certified Nursing Assistant
Papillion Manor
03.2018 - 12.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Nanny
Self Employed
01.2010 - 08.2019
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
Education
Bachelor of Science - Nursing
Metro Community College - Elkhorn Campus
Elkhorn07.2026
Associate - Psychology
Peru State College
Peru, NE07.2016
High School Diploma -
Harry A. Burke High School
Omaha, NE05.2015
Skills
- Account Management
- Teamwork and Collaboration
- Client Relationship Management
- Relationship Building
- Strategic Planning
- Goal-Oriented
- Account development
- Networking skills
- Customer Relationship Management (CRM)
- Marketing
- New account creation
Highlights
- Obtained direct relationships with: The Christie Clinic in Champaign, IL; working towards USA Health University Hospital and Athol Memorial
- Obtained new panels within FOS including: Asante, Kingman and Hot Springs County Memorial
Timeline
Allied Account Manager & Recruiter
CrossMed Healthcare
03.2023 - Current
Allied Recruiter
RTG Medical
07.2022 - 03.2023
Allied Recruiter and Client Manager
Malone Healthcare
08.2021 - 07.2022
Intake Coordinator
DayBreak
10.2020 - 08.2021
Senior Bartender and Shift Manager
Blue Chip Ultra Lounge
01.2019 - 02.2023
Certified Nursing Assistant
Papillion Manor
03.2018 - 12.2019
Nanny
Self Employed
01.2010 - 08.2019
Bachelor of Science - Nursing
Metro Community College - Elkhorn Campus
Associate - Psychology
Peru State College
High School Diploma -
Harry A. Burke High School
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