Maddie Manda
Kent,WA
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
7
7
years of professional experience
Work History
General Manager
Comfort Inn & Suites by JBLM
Lakewood , WA
11.2025 - Current
- Managed daily hotel operations to ensure guest satisfaction and service quality.
- Oversaw staff recruitment, training, and performance management for all departments.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- Analyzed market data to identify trends in occupancy rates, pricing strategies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Winning gold award for 2025 into 2026.
- Ensured compliance with safety regulations and brand standards.
Sr Residents Services Coordinator
Onni Group
Seattle, WA
11.2023 - 05.2024
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Yardi & CRM Elevate
- Maintained positive relationships with tenants by responding promptly to inquiries and requests.
- Composure with 857 units handling high amounts of traffic.
- Performed administrative tasks such as answering phones, filing documents and preparing correspondence.
- Met with maintenance team in make ready units to make sure units were move in ready
- Monitored compliance with applicable laws including fair housing regulations.
- Contacted tenants to collect overdue rent or to discuss other important issues.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Assisted in developing policies and procedures related to resident services operations.
- Advised tenants on tenant rights and regulations regarding leases and rental agreements.
Leasing Professional
The Waverly- Greystar
Seattle, WA
08.2022 - 09.2023
- 374 unit Lease up property driving to have it be fully leased from 28% to 96% within 7 months of employment.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Detailed application requirements and answered questions from prospective tenants.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Conducted informative and personalized tours, resulting in new leases.
- Leveraged sales and marketing strategies to increase traffic & increase closing ratio.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Retained knowledge of local events to offer recommendations and personal services.
- Built and maintained productive relationships with employees.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Traveled to other communities when staffing was needed.
Assistant Manager
Comfort Inn & Suites
Lakewood, WA
02.2019 - 08.2022
- Completed inventory audits to identify losses and project demand.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Handled responsibilities successfully in general manager's absence.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs.
- Developed social media marketing strategies to help brand company and increase sales.
- Conducted thorough market research to obtain detailed understanding of consumer needs and trends.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Business - Real Etsate
Rockwell
Online01-2024
High School Diploma -
Todd Beamer High School
06-2020
Skills
- Self Driven
- Attentive
- Personable
- Complete tasks in fast paced environment
- Competitive Research
- Self Aware
- Relationship Building
- Entrata Trained
- Yardi Trained
- Real Page Trained
- Word Excel Trained
Accomplishments
- Dale Carnegie Certification
- Emerald Award Winner for New Developments
- Assisted team reaching reputation score goal, earning recognition from upper management and financial reward.
- Consistently maintained high customer satisfaction ratings.
- CHOICE Host training
- Fair Housing Laws
References
Upon Request
Timeline
General Manager
Comfort Inn & Suites by JBLM
11.2025 - Current
Sr Residents Services Coordinator
Onni Group
11.2023 - 05.2024
Leasing Professional
The Waverly- Greystar
08.2022 - 09.2023
Assistant Manager
Comfort Inn & Suites
02.2019 - 08.2022
Business - Real Etsate
Rockwell
High School Diploma -
Todd Beamer High School