Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

Maddie McGee

Atlanta,GA

Summary

A hardworking and friendly server that has nearly 5 years of experience serving with training in basic bartending skills. I firmly believe in the value of teamwork and have a solid history of leadership. I'm highly motivated and excited to help make a phenomenal dining experience for our future guests.

Overview

9
9
years of professional experience

Work History

Barista

Starbucks
12.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
  • Taking down customers order accurately.
  • Crafted drinks in a precise and timely manner.

Server

Ceviche Taqueria And Margarita Bar
03.2021 - 10.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server/Bartender

Freight Kitchen and Tap
09.2018 - 02.2021
  • Adhered to all safety, sanitization, and food handling guidelines and regulations
  • Offered information on new menu items, seasonal and daily specials, and pairings
  • Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
  • Made sure that the guest had all additional needs met throughout the course of their meal
  • Trained new servers in company policies, guest service standards, and best practices
  • Made drinks within specified restaurant guidelines and optimized based on the specificities of the guests' personal tastes.

Team Member

Racetrac
03.2018 - 07.2018
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays
  • Educated customers about upcoming promotions, changing procedures, and available items
  • Collected counter payments from guests
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
  • Covered multiple store areas by cross-training in different roles.

Manager

Mike McGee's Landscaping
09.2017 - 12.2017
  • Drove work truck between yards
  • Supplemented labor when necessary while at yards
  • Performed basic maintenance on the equipment and took the equipment to shops when repairs were needed
  • Talked with the customers and made sure that their concerns with their yards were being met
  • Dropped off invoices at houses and took subsequent payments from customers.

Store Manager

Smoothie King
08.2016 - 09.2017
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases
  • Addressed and resolved escalated customer complaints and worked to restore satisfaction
  • Coordinated employee schedules for optimum performance and shift coverage
  • Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line positions
  • Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses.

Cashier

Cheeseburger Bobby's
12.2015 - 06.2016
  • Rang up customer items quickly and accurately using POS system
  • Boosted customer retention by explaining and enrolling into loyalty and rewards programs
  • Maintained accurate register totals by carefully counting and securing cash
  • Satisfied customers with quick and comprehensive support for all needs
  • Resolved guest issues by working with customer service leaders and area managers to meet individual needs.

Education

Diploma -

Sprayberry High School
Marietta, GA
05.2016

Skills

  • Leadership
  • Menu recommendation
  • Order management
  • Guest engagement
  • Beverage preparation
  • Time management
  • Food safety
  • Table bussing

references

  • Nicki Goetz, 706-343-0609, Ceviche Manager
  • Dustin Lohman, 470-572-4889, Freight GM
  • Collin Davidson, 706-206-8331, Local Smoothie King Franchise Owner
  • Jessica Smyer, 937-903-6857, Cheeseburger Bobby's GM

Timeline

Barista

Starbucks
12.2024 - Current

Server

Ceviche Taqueria And Margarita Bar
03.2021 - 10.2024

Server/Bartender

Freight Kitchen and Tap
09.2018 - 02.2021

Team Member

Racetrac
03.2018 - 07.2018

Manager

Mike McGee's Landscaping
09.2017 - 12.2017

Store Manager

Smoothie King
08.2016 - 09.2017

Cashier

Cheeseburger Bobby's
12.2015 - 06.2016

Diploma -

Sprayberry High School

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