Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Maddie Mercado

Cincinnati

Summary

I have over three years of experience in customer service, hospitality, childcare, and leadership roles. Through my time at Egg Harbor Cafe and Kilwins, I have developed strong communication skills, the ability to multitask under pressure, and a deep understanding of what it takes to create a positive guest experience. I've worked as a hostess, barista, food runner, and cashier, gaining confidence in both front-of-house operations and fast-paced service environments. In addition to food service, I regularly babysit, and I have worked with children of all ages, building patience, responsibility, and trust. As president of Key Club, I discovered a passion for marketing and creativity. These experiences helped me strengthen my leadership, collaboration, and organizational skills, which I apply to every job I take on. I'm known for my reliability, upbeat attitude, and ability to adapt quickly, whether I am helping a customer, leading a team, or creating content.

Overview

3
3
years of professional experience

Work History

Live-Out Nanny

N/A
Elburn
06.2024 - Current
  • Provided consistent care for a 2-year-old child 2 to 3 times per week.
  • Planned and led age-appropriate activities.
  • Prepare meals, manage naps, and assist with potty training and daily routines.
  • Gained extensive additional experience working with children of various ages in different settings.
  • Developed strong skills in responsibility, patience, and time management.

Host, barista, food runner

Egg Harbor Cafe
Geneva
10.2022 - Current
  • I trained and worked in multiple roles, including hostess, food runner, drink runner, and barista, in a breakfast/lunch restaurant.
  • Managed waitstaff, greeted and seated guests, and maintained smooth front-of-house operations with professionalism and efficiency.
  • I prepared a wide variety of coffee and espresso drinks while ensuring quality, speed, and customer satisfaction.
  • I gained valuable skills in customer service, stress management, and leadership, especially during busy hours.
  • I am known by management for my calm, positive attitude, and ability to stay composed under pressure while creating a welcoming guest experience.

Key Club President

Geneva Key club
Geneva
08.2024 - 06.2025
  • Led monthly meetings, organized service events, and collaborated with school staff and local organizations to grow club impact.
  • The previous school year (2023-2024), I was the Key Club digital media head, where I ran all social media and gained experience with Canva.
  • Oversaw event planning, volunteer coordination, and member communication.
  • Developed strong leadership, collaboration, time management, and marketing skills.
  • Sparked a passion for creativity and advertising while promoting service opportunities, and building a strong club community.
  • Co-led a school-wide food and necessity drive that gained over 1,500 items two years in a row.

Team Member

Kilwins Chocolates & Ice Cream
Geneva
08.2023 - 09.2024
  • I served customers ice cream and packaged chocolates.
  • Maintained a clean, organized work environment.
  • Handled transactions at the register, and assisted in restocking inventory.
  • Provided great customer service, building positive interactions with guests, and maintaining a friendly attitude during busy shifts.
  • Known for reliability, teamwork, and creating a welcoming environment for all customers.

Education

Marketing

Xavier University
Cincinnati, OH
06-2029

High School Diploma -

Geneva Community High School
Geneva, IL
06-2025

Skills

  • Customer service and support
  • Event planning and coordination
  • Social media strategy
  • Team collaboration
  • Time management skills
  • Leadership development
  • Creative problem solving
  • Food and beverage handling

Affiliations

  • Key Club- president, digital media chair and member
  • Spanish Club-Board member
  • Young life- youth group
  • Community Service
  • I plan to stay involved in similar service based and leadership activities throughout college.

Accomplishments

  • Ray of Sunshine Award
  • Distinguished President Award
  • Community Out Reach Award
  • Kiwanis Senior Scholarship
  • BHS corrugated Scholarship
  • National Honors Society Member
  • Spanish National Honors Society Member
  • Gold level of High School Community Service

Languages

Spanish
Limited

References

References available upon request.

Timeline

Key Club President

Geneva Key club
08.2024 - 06.2025

Live-Out Nanny

N/A
06.2024 - Current

Team Member

Kilwins Chocolates & Ice Cream
08.2023 - 09.2024

Host, barista, food runner

Egg Harbor Cafe
10.2022 - Current

Marketing

Xavier University

High School Diploma -

Geneva Community High School

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