Maddie Nash
Pineville,LA
Summary
Dedicated Assistant Manager with a strong focus on customer service and team building. Proven ability to enhance dining experiences through effective communication and conflict resolution.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
Genghis Mongolian Grill
Pineville, LA
03.2025 - Current
- Implemented health and safety protocols to ensure compliance with regulations.
- Resolved customer inquiries and complaints to enhance dining experiences.
- Maintained inventory levels and ensured proper stock of kitchen supplies.
- Coordinated training sessions for new team members and facilitated ongoing employee development to enhance team skills.
- Supported marketing efforts through social media engagement and promotions.
- Collaborated with kitchen staff to streamline food preparation processes.
- Monitored service quality to uphold restaurant standards and guest satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management to develop strategic plans that align with business goals and drive operational success.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Alexandria Senior High School
Alexandria, LA05-2025
Skills
- Project management
- Inventory management
- Team leadership
- Employee supervision
- Staff management
- Employee training
- Health and safety
- Policy enforcement
- Customer relations
- Customer service
- Product and service sales
- Effective communication
- Multitasking and organization
- Coaching and mentoring
- Workload management
- Team building
Certification
liquor license
Timeline
Assistant Manager
Genghis Mongolian Grill
03.2025 - Current
High School Diploma -
Alexandria Senior High School