Maddie Petty
Grapevine,TX
Summary
Reliable, determined and productive server with a year of restaurant and customer service experience, looking to put my people and communication skills to use. While a part of a company, my goal is to work with team members and managers to achieve the best experience for the customers in any ways required of me.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Buffalo Wild Wings
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Team Member
Freebirds World Burrito
08.2023 - Current
- Am promoting the most recent products to customers
- Ensured order accuracy and customer satisfaction by double-checking packing labels while packaging [Type] products
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks
- Was able to keep my productivity goals by resolving issues in a timely manner
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Formed strong bonds with my coworkers and managers
- All of my tasks were completed in a productive and efficient manner
- Customers and coworkers alike complimented me on my positive attitude and efficient service
- Increased team knowledge and productivity by effectively training, monitoring, and directing employees in the application of best practices and regulatory protocols
- Worked well with other employees to ensure a smooth and efficient service
- Improved safety and productivity by cleaning and organizing work zones on a regular basis
- I'm in charge of product preparation and service as well as customer service and quality control
- Approached all tasks with a productive and efficient mindset
- Maintaining the cleanliness of the designated work areas and equipment
- Provide excellent customer service while displaying excellent hospitality
- Contributed to the team's success by completing jobs quickly and accurately.
Front of House Team Member
Chick-fil-A
06.2021 - 12.2021
- Provided support and mentoring to new team members as they learned various navigational duties, such as taking orders and bagging meals
- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Had professional interactions with customers, peers, and coworkers, which aided in the development of clear communication and active listening skills
- Increased operational efficiency by restocking employee and customer supplies such as ice, condiments, utensils, napkins, trays, and delivery bags during slow periods
- Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Created orders, documented special requests, and followed up with kitchen staff to ensure high-quality service and minimize complaints
- Effectively communicated with kitchen staff about customer allergies, dietary requirements, and other special requests
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
Education
High School -
V.R. Eaton High School
Haslet, TX05.2024
Skills
- Dining area cleanliness
- Time management skills
- Positive learning process
- Excellent communication
- Excellent with kids
- Quick learner
- Organization
- Cashiering
- Serving
- Customer Service
Certification
Food handlers license, TABC
Timeline
Server
Buffalo Wild Wings
03.2024 - Current
Team Member
Freebirds World Burrito
08.2023 - Current
Front of House Team Member
Chick-fil-A
06.2021 - 12.2021
High School -
V.R. Eaton High School