Maddie Pitts
Cornelius,NC
Summary
Experience in providing exceptional customer service in both healthcare, cafe, and retail settings, demonstrating adaptability and strong communication skills. Proficient in handling administrative tasks, ensuring accuracy, and maintaining patient confidentiality in a medical office. Skilled in multitasking, problem-solving, and fostering positive relationships.
Overview
7
7
years of professional experience
2025
2025
years of post-secondary education
Work History
Professional Dog Walker/Pet Handler
Skiptown
Charlotte, NC
04.2025 - Current
- Provided safe, structured walks and exercise for dogs of various breeds, sizes, and temperaments.
- Ensured dogs remained secure and well-behaved while walking in public areas and neighborhoods.
Educator
Lululemon
Charlotte, NC
04.2025 - 02.2026
- Delivered exceptional guest experiences by engaging customers, identifying their needs, and recommending appropriate products.
- Educated guests on product features, fabric technology, and fit to help them make confident purchasing decisions.
- Maintained an organized and visually appealing sales floor through restocking, folding, and merchandising.
- Supported team goals by collaborating with coworkers to create a positive and energetic store environment.
- Processed purchases, returns, and exchanges accurately while providing friendly and efficient service.
- Built genuine connections with guests to foster brand loyalty and repeat business.
- Assisted with inventory organization and ensured product availability on the sales floor.
- Contributed to store operations by maintaining cleanliness and adhering to company standards.
Barista
Crown Street Roasting Company
Jamestown, NY
10.2023 - 02.2025
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Sales Associate
GNC - General Nutrition Centres
Lakewood, NY
08.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Professional Housekeeper
Greenbriar Property Management
Dewittville, New York
06.2023 - 09.2023
- Performed deep cleaning tasks in common areas to enhance property appearance.
- Performed linen washing, dishwashing, vacuuming, dusting, and mopping.
- Cleaned and maintained homes/businesses to ensure high standards of cleanliness.
Barista
Tim Hortons
Lakewood, NY
07.2021 - 06.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Medical Document Filer
The Chautauqua Center
Dunkirk, New York
06.2019 - 06.2021
- Maintained organized filing system to facilitate easy retrieval of documents.
- Compiled, sorted and filed high volume of documents.
- Cleaned up files regularly by removing outdated information for archival or disposal.
Education
Associate of Science - Liberal Arts, Math, And Science
Jamestown Community College
Jamestown, NY 08.2022 - 05.2024
Falconer Central School
Falconer, NYSkills
- Strong Numerical & Math Skills
- Cash Handling & Payment Processing
- Excellent Memory & Attention to Detail
- Friendly and Positive Customer Service
- Multitasking in Fast-Paced Environments
- Problem-Solving
- Organization
- Product education
- Visual merchandising
- Team collaboration
- Effective communication
- Active listening
Timeline
Professional Dog Walker/Pet Handler
Skiptown
04.2025 - Current
Educator
Lululemon
04.2025 - 02.2026
Barista
Crown Street Roasting Company
10.2023 - 02.2025
Sales Associate
GNC - General Nutrition Centres
08.2023 - 10.2023
Professional Housekeeper
Greenbriar Property Management
06.2023 - 09.2023
Associate of Science - Liberal Arts, Math, And Science
Jamestown Community College
08.2022 - 05.2024
Barista
Tim Hortons
07.2021 - 06.2023
Medical Document Filer
The Chautauqua Center
06.2019 - 06.2021
Falconer Central School