Maddie Ragels
Belle Fourche,SD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
I recently completed my Bachelor's of Science in Business Administration with a concentration in healthcare administration, graduating with honors. Additionally, I am currently participating in online courses to obtain a Master's of Science in Business Administration with a concentration in healthcare management. Thank you for your consideration, please feel free to contact me by phone or email.
Overview
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs - United States Government
10.2023 - Current
- Developed and implemented a process improvement strategy that has decreased no-show rates for our highest rated clinic from 43% in FY2024 to only 11% in FY2025.
- Utilized a variety of clinical flow processes to track access to care across multiple clinics with various providers and specialties.
- Set effective and efficient deadlines, priorities, and adapting workflow to meet the team and patients needs.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Manage incoming crisis patients as first point of contact and initiating proper care.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Worked closely with Mental Health team coordinators to receive and assign consults promptly and effectively.
- Assisted various departments and locations with workloads to ensure consistent continuity of care for patients.
Medical Support Assistant
Department Of Veterans Affairs - United States Government
12.2021 - 10.2023
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Nursing Assistant
Department Of Veterans Affairs - United States Government
02.2021 - 12.2021
- Gathering and inputting staff scheduling into spreadsheet and reporting to nurse manager for effective shift modification, reconstruction, and improvement to staffing shortages or scheduling errors.
- Gather and input medical documentation data into various computer systems to improve quality control and effective workload distribution.
- Gather and input would care audit reports into various computer systems, and collaborating with wound care personnel to improve the Standards of Care policies according to trends.
- Reviewing and editing competencies, training material, SOPs, and directives to support the highest standard of care.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Certified Medication Assistant
Sandstone Senior Living
04.2018 - 02.2021
- Acted as team lead from 2020-2021.
- Enhanced patient safety through meticulous monitoring of potential medication interactions and side effects.
- Assisted in maintaining an organized and efficient medication storage system for streamlined access during busy shifts.
- Responsible for relaying medication changes, errors, and side effects to Registered Nurse and after-hours provider when applicable.
- Assisted nursing staff in the management of emergency situations involving medications, providing prompt action as required under protocol procedures.
- Recorded vital signs and monitored residents to identify responses to medications and reported unexpected reactions.
- Maintained up-to-date knowledge on industry best practices and emerging trends in pharmaceutical care through continuous professional development initiatives.
Certified Medication Assistant
Edgewood Vista
04.2017 - 08.2018
- Enhanced patient safety through meticulous monitoring of potential medication interactions and side effects.
- Assisted nursing staff in the management of emergency situations involving medications, providing prompt action as required under protocol procedures.
- Recorded vital signs and monitored residents to identify responses to medications and reported unexpected reactions.
- Maintained up-to-date knowledge on industry best practices and emerging trends in pharmaceutical care through continuous professional development initiatives.
- Supported residents' physical, emotional and clinical needs.
- Contributed to a positive healthcare environment by providing compassionate care and empathetic support to patients requiring assistance with medications.
- Collaborated with nursing staff to ensure timely administration of medications, contributing to overall patient wellness.
- Demonstrated strong attention to detail while measuring precise dosages for various types of medications, ensuring accuracy at all times.
- Maintained a high level of confidentiality and discretion when dealing with sensitive patient information, upholding ethical practices at all times.
Education
Master of Science - Business Administration
Southern New Hampshire University
Hooksett, NH02-2026
Bachelor of Science - Business Administration
Southern New Hampshire University
New Hampshire08-2024
Skills
- Superior leadership qualities
- Strategic planning proficiency
- Data analysis
- Critical thinking
- Flexibility and adaptability
- Continuous improvement
- Organization and time management
- Attention to detail
Accomplishments
- "Outstanding" performance review with VA Black Hills in FY2021 and FY2024.
- Received the Impact Award from the Director of VA Black Hills in February 2025, due to above and beyond performance at an organizational level.
- "Excellent" performance review with VA Black Hills in FY2022 and FY2023.
- Highest annual performance rating with Sandstone Senior Living each year from 2018 to 2021.
- Highest annual performance rating with Edgewood Vista.
Certification
- Lean-Yellow Belt
- Advanced Leadership (NSLS)
- Executive Leadership (NSLS)
- Building Industry-Recognized Skills: Leading vs. Managing
- Building Industry-Recognized Skills: Emotional Intelligence
- Building Industry-Recognized Skills: Strategy Development and Implementation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs - United States Government
10.2023 - Current
Medical Support Assistant
Department Of Veterans Affairs - United States Government
12.2021 - 10.2023
Certified Nursing Assistant
Department Of Veterans Affairs - United States Government
02.2021 - 12.2021
Certified Medication Assistant
Sandstone Senior Living
04.2018 - 02.2021
Certified Medication Assistant
Edgewood Vista
04.2017 - 08.2018
Master of Science - Business Administration
Southern New Hampshire University
Bachelor of Science - Business Administration
Southern New Hampshire University
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