Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
I recently completed my Bachelor's of Science in Business Administration with a concentration in healthcare administration, graduating with honors. Additionally, I am currently participating in online courses to obtain a Master's of Science in Business Administration with a concentration in healthcare management. Thank you for your consideration, please feel free to contact me by phone or email.
Overview
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs - United States Government
10.2023 - Current
Developed and implemented a process improvement strategy that has decreased no-show rates for our highest rated clinic from 43% in FY2024 to only 11% in FY2025.
Utilized a variety of clinical flow processes to track access to care across multiple clinics with various providers and specialties.
Set effective and efficient deadlines, priorities, and adapting workflow to meet the team and patients needs.
Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
Manage incoming crisis patients as first point of contact and initiating proper care.
Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
Streamlined front desk operations for improved workflow and reduced wait times.
Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Implemented care and efficiency improvements to support and enhance office operations.
Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
Worked closely with Mental Health team coordinators to receive and assign consults promptly and effectively.
Assisted various departments and locations with workloads to ensure consistent continuity of care for patients.
Medical Support Assistant
Department Of Veterans Affairs - United States Government
12.2021 - 10.2023
Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Certified Nursing Assistant
Department Of Veterans Affairs - United States Government
02.2021 - 12.2021
Gathering and inputting staff scheduling into spreadsheet and reporting to nurse manager for effective shift modification, reconstruction, and improvement to staffing shortages or scheduling errors.
Gather and input medical documentation data into various computer systems to improve quality control and effective workload distribution.
Gather and input would care audit reports into various computer systems, and collaborating with wound care personnel to improve the Standards of Care policies according to trends.
Reviewing and editing competencies, training material, SOPs, and directives to support the highest standard of care.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Built rapport with patients and families, providing emotional support during difficult times.
Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
Certified Medication Assistant
Sandstone Senior Living
04.2018 - 02.2021
Acted as team lead from 2020-2021.
Enhanced patient safety through meticulous monitoring of potential medication interactions and side effects.
Assisted in maintaining an organized and efficient medication storage system for streamlined access during busy shifts.
Responsible for relaying medication changes, errors, and side effects to Registered Nurse and after-hours provider when applicable.
Assisted nursing staff in the management of emergency situations involving medications, providing prompt action as required under protocol procedures.
Recorded vital signs and monitored residents to identify responses to medications and reported unexpected reactions.
Maintained up-to-date knowledge on industry best practices and emerging trends in pharmaceutical care through continuous professional development initiatives.
Certified Medication Assistant
Edgewood Vista
04.2017 - 08.2018
Enhanced patient safety through meticulous monitoring of potential medication interactions and side effects.
Assisted nursing staff in the management of emergency situations involving medications, providing prompt action as required under protocol procedures.
Recorded vital signs and monitored residents to identify responses to medications and reported unexpected reactions.
Maintained up-to-date knowledge on industry best practices and emerging trends in pharmaceutical care through continuous professional development initiatives.
Supported residents' physical, emotional and clinical needs.
Contributed to a positive healthcare environment by providing compassionate care and empathetic support to patients requiring assistance with medications.
Collaborated with nursing staff to ensure timely administration of medications, contributing to overall patient wellness.
Demonstrated strong attention to detail while measuring precise dosages for various types of medications, ensuring accuracy at all times.
Maintained a high level of confidentiality and discretion when dealing with sensitive patient information, upholding ethical practices at all times.
Education
Master of Science - Business Administration
Southern New Hampshire University
Hooksett, NH
02-2026
Bachelor of Science - Business Administration
Southern New Hampshire University
New Hampshire
08-2024
Skills
Superior leadership qualities
Strategic planning proficiency
Data analysis
Critical thinking
Flexibility and adaptability
Continuous improvement
Organization and time management
Attention to detail
Accomplishments
"Outstanding" performance review with VA Black Hills in FY2021 and FY2024.
Received the Impact Award from the Director of VA Black Hills in February 2025, due to above and beyond performance at an organizational level.
"Excellent" performance review with VA Black Hills in FY2022 and FY2023.
Highest annual performance rating with Sandstone Senior Living each year from 2018 to 2021.
Highest annual performance rating with Edgewood Vista.
Certification
Lean-Yellow Belt
Advanced Leadership (NSLS)
Executive Leadership (NSLS)
Building Industry-Recognized Skills: Leading vs. Managing
Building Industry-Recognized Skills: Emotional Intelligence
Building Industry-Recognized Skills: Strategy Development and Implementation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs - United States Government
10.2023 - Current
Medical Support Assistant
Department Of Veterans Affairs - United States Government
12.2021 - 10.2023
Certified Nursing Assistant
Department Of Veterans Affairs - United States Government
Environmental Technician at Department Of Veterans Affairs - United States GovernmentEnvironmental Technician at Department Of Veterans Affairs - United States Government
Program Support Assistant at Department Of Veterans Affairs - United States GovernmentProgram Support Assistant at Department Of Veterans Affairs - United States Government
Housekeeping Aide at Department Of Veterans Affairs - United States GovernmentHousekeeping Aide at Department Of Veterans Affairs - United States Government
Admin Manager/Billing Clerk at Compass Point DBA Northern Hills Alcohol and DrugAdmin Manager/Billing Clerk at Compass Point DBA Northern Hills Alcohol and Drug