Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
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Maddie Ragels

Maddie Ragels

Belle Fourche,SD

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


I recently completed my Bachelor's of Science in Business Administration with a concentration in healthcare administration, graduating with honors. Additionally, I am currently participating in online courses to obtain a Master's of Science in Business Administration with a concentration in healthcare management. Thank you for your consideration, please feel free to contact me by phone or email.

Overview

8
8
years of professional experience

Work History

Advanced Medical Support Assistant

Department Of Veterans Affairs - United States Government
Sturgis, SD
10.2023 - Current
  • Developed and implemented a process improvement strategy that has decreased no-show rates for our highest rated clinic from 43% in FY2024 to only 11% in FY2025.
  • Utilized a variety of clinical flow processes to track access to care across multiple clinics with various providers and specialties.
  • Set effective and efficient deadlines, priorities, and adapting workflow to meet the team and patients needs.
  • Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
  • Manage incoming crisis patients as first point of contact and initiating proper care.
  • Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
  • Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
  • Streamlined front desk operations for improved workflow and reduced wait times.
  • Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
  • Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
  • Worked closely with Mental Health team coordinators to receive and assign consults promptly and effectively.
  • Assisted various departments and locations with workloads to ensure consistent continuity of care for patients.

Medical Support Assistant

Department Of Veterans Affairs - United States Government
Sturgis, SD
12.2021 - 10.2023
  • Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
  • Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
  • Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
  • Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
  • Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
  • Reduced billing errors by diligently verifying insurance coverage and obtaining necessary authorizations prior to procedures.
  • Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Certified Nursing Assistant

Department Of Veterans Affairs - United States Government
Sturgis, SD
02.2021 - 12.2021
  • Gathering and inputting staff scheduling into spreadsheet and reporting to nurse manager for effective shift modification, reconstruction, and improvement to staffing shortages or scheduling errors.
  • Gather and input medical documentation data into various computer systems to improve quality control and effective workload distribution.
  • Gather and input would care audit reports into various computer systems, and collaborating with wound care personnel to improve the Standards of Care policies according to trends.
  • Reviewing and editing competencies, training material, SOPs, and directives to support the highest standard of care.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
  • Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.

Certified Medication Assistant

Sandstone Senior Living
Spearfish, SD
04.2018 - 02.2021
  • Acted as team lead from 2020-2021.
  • Enhanced patient safety through meticulous monitoring of potential medication interactions and side effects.
  • Assisted in maintaining an organized and efficient medication storage system for streamlined access during busy shifts.
  • Responsible for relaying medication changes, errors, and side effects to Registered Nurse and after-hours provider when applicable.
  • Assisted nursing staff in the management of emergency situations involving medications, providing prompt action as required under protocol procedures.
  • Recorded vital signs and monitored residents to identify responses to medications and reported unexpected reactions.
  • Maintained up-to-date knowledge on industry best practices and emerging trends in pharmaceutical care through continuous professional development initiatives.

Certified Medication Assistant

Edgewood Vista
Spearfish, SD
04.2017 - 08.2018
  • Enhanced patient safety through meticulous monitoring of potential medication interactions and side effects.
  • Assisted nursing staff in the management of emergency situations involving medications, providing prompt action as required under protocol procedures.
  • Recorded vital signs and monitored residents to identify responses to medications and reported unexpected reactions.
  • Maintained up-to-date knowledge on industry best practices and emerging trends in pharmaceutical care through continuous professional development initiatives.
  • Supported residents' physical, emotional and clinical needs.
  • Contributed to a positive healthcare environment by providing compassionate care and empathetic support to patients requiring assistance with medications.
  • Collaborated with nursing staff to ensure timely administration of medications, contributing to overall patient wellness.
  • Demonstrated strong attention to detail while measuring precise dosages for various types of medications, ensuring accuracy at all times.
  • Maintained a high level of confidentiality and discretion when dealing with sensitive patient information, upholding ethical practices at all times.

Education

Master of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
02-2026

Bachelor of Science - Business Administration

Southern New Hampshire University
New Hampshire
08-2024

Skills

  • Superior leadership qualities
  • Strategic planning proficiency
  • Data analysis
  • Critical thinking
  • Flexibility and adaptability
  • Continuous improvement
  • Organization and time management
  • Attention to detail

Accomplishments

  • "Outstanding" performance review with VA Black Hills in FY2021 and FY2024.
  • Received the Impact Award from the Director of VA Black Hills in February 2025, due to above and beyond performance at an organizational level.
  • "Excellent" performance review with VA Black Hills in FY2022 and FY2023.
  • Highest annual performance rating with Sandstone Senior Living each year from 2018 to 2021.
  • Highest annual performance rating with Edgewood Vista.

Certification

  • Lean-Yellow Belt
  • Advanced Leadership (NSLS)
  • Executive Leadership (NSLS)
  • Building Industry-Recognized Skills: Leading vs. Managing
  • Building Industry-Recognized Skills: Emotional Intelligence
  • Building Industry-Recognized Skills: Strategy Development and Implementation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Advanced Medical Support Assistant

Department Of Veterans Affairs - United States Government
10.2023 - Current

Medical Support Assistant

Department Of Veterans Affairs - United States Government
12.2021 - 10.2023

Certified Nursing Assistant

Department Of Veterans Affairs - United States Government
02.2021 - 12.2021

Certified Medication Assistant

Sandstone Senior Living
04.2018 - 02.2021

Certified Medication Assistant

Edgewood Vista
04.2017 - 08.2018

Master of Science - Business Administration

Southern New Hampshire University

Bachelor of Science - Business Administration

Southern New Hampshire University
Maddie Ragels