Maddie Reed
Mead,WA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
Garland Animal Clinic
07.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Utilized problem-solving skills to address customer queries and complaints.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
Hostess
Red Lobster Restaurant
06.2022 - 07.2022
- Took initial drink orders and relayed information to wait or bar staff.
- Have a Food Handler's Certification valid through 6/20/2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Accommodated special seating requests for guests to enhance satisfaction.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Hostess / Kitchen Staff
Beck's Harvest House
05.2020 - 07.2022
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
- Plated and presented food following chef requirements.
- Sanitized dining ware and kitchen equipment according to health code standards.
Education
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
Washington State University
Pullman, WA05.2026
High School Diploma -
Mt. Spokane High School
Mead, WA06.2022
Skills
- Cash Register Operations
- Understanding Customer Needs
- Enthusiastic and Hard-Working
- Proficient in Communication Skills
- Barista Experience
- Does well in Fast Paced Environments
Timeline
Veterinary Assistant
Garland Animal Clinic
07.2022 - Current
Hostess
Red Lobster Restaurant
06.2022 - 07.2022
Hostess / Kitchen Staff
Beck's Harvest House
05.2020 - 07.2022
Bachelor of Science - Veterinary Medicine (Pre-Veterinarian)
Washington State University
High School Diploma -
Mt. Spokane High School
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