Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Maddie Reed

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Caregiver

Senior Helpers
06.2024 - Current
  • Assist with day program activities which include helping ensure the residents have the opportunity to achieve their goals for the day
  • Groom residents by brushing their hair, teeth and shaving
  • Assist residents with bathing, incontinence and dressing
  • Feed residents and document their food and liquid intake
  • Maintain a clean and safe environment for our residents
  • Assist residents with mobility needs, transferring them from wheelchair to bed
  • Communicate with the healthcare team

Instacart Shopper/Delivery Driver

Instacart
02.2020 - Current
  • Instacart shoppers job duties require, fast pace quick picking
  • Instacart drivers must shop for requested items in the Instacart app and must deliver these items to the address provided
  • Instacart drivers either meet the customer or drop off the order with a picture of proof

ABA Therapist

Autism Therapy Solutions Inc
08.2023 - 06.2024
  • Deliver one-on-one therapy sessions in a clinic setting using ABA techniques
  • Implement treatment plans developed by the supervising BCBA
  • Collect accurate and detailed data on client progress during each session
  • Maintain a positive and engaging learning environment tailored to each client's needs
  • Collaborate with the clinical team to adjust and refine interventions as needed
  • Participate in regular training and team meetings to enhance skills and maintain certification requirements
  • Maintain professional and timely communication with team members and supervisors

Vape shop

Discount gifts and tobacco
11.2023 - 12.2023
  • Must be able to perform duties with or without reasonable accommodation
  • Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise display neatly
  • Provide exceptional customer service, assisting customers with their shopping experience
  • Collaborate with team members and communicate clearly to the store management team
  • Provide feedback to management on all products, inventory losses, scanning errors, and general issues
  • Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
  • Adheres to cash policies and procedures to minimize losses
  • Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
  • Other duties as assigned

Bartender/Barback/Security

McGee's
11.2021 - 10.2023
  • Keep mental alertness and attention to detail high, no matter the circumstances
  • Maintain a neat and professional appearance, and provide excellent customer service as needed
  • Follow established security protocols while using initiative and good judgment
  • Check ids, bags, purses
  • Help bartenders when needed
  • Insure safe environment for guests and staff
  • Help clean bar at close

Swim Instructor

Franklin park pool
04.2022 - 09.2023
  • Ability to focus and maintain the 30 second standard
  • Performs life-saving techniques including in-pool rescues, CPR, AED, and Oxygen administration and first aid
  • Respond to emergencies
  • Cautions swimmers regarding unsafe activities and enforces facility rules
  • Cleans the pool deck area and locker rooms
  • Installs or removes lane lines and starting blocks
  • Must have the ability to perform the physical and cognitive skills necessary to achieve and maintain a lifeguard and CPR certification as prescribed by the agency
  • Responds to concerns and requests from members, residents and guests with a sense of urgency and take the necessary corrective action including follow up
  • Attends all appropriate staff meetings and required in-service trainings
  • Customer Service oriented
  • Teaches participants of all ages and swimming ability for camp lessons, group lessons and private lessons
  • Instruct proper stroke technique and safety skills
  • Assists with general maintenance and cleanliness of the pool, pool area, and locker rooms
  • Have attendance rosters, equipment and other teaching materials ready prior to the beginning of each class
  • Maintain accurate attendance and progress reports for all students
  • Maintain positive environment in the class by communicating progress with each swimmer's parent
  • Complete updated and accurate skill sheets on each swimmer
  • Required to attend weekly in-service meetings
  • Report any problems to pool manager and/or lesson coordinators immediately

Cashier/Customer Service

Golf mill Chevrolet
06.2022 - 08.2023
  • Answer dealership group phones, greet and receive prospects and customers
  • Receive and manage payments by cash, check, credit cards, vouchers, or automatic debits from customers who have had their vehicles serviced at the dealership
  • Scans service and parts documents
  • Direct customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson
  • Work cooperatively with the sales and other internal teams
  • Communicate with callers and visitors in a professional, friendly, and efficient manner
  • Type memos, correspondence, reports, and other documents
  • Assist in scheduling and confirming sales appointments
  • Other duties as assigned

Coach

FPIA Skating School
01.2018 - 04.2022
  • Taught classes
  • Taught privet lessons

Hostess

D'Agostinos
03.2021 - 10.2021
  • Menu and specials
  • Restaurant layout including table numbers and station numbers
  • Must be willing and able to: Meet personal schedule requirements punctually, Be warm, sincere, outgoing in personality, Stand for long periods of time while on duty, Move safely throughout all areas of the restaurant, Work amidst noise in confined crowded space, Move chairs, transport high chairs and/or booster seats to tables when necessary, Work nights, weekends and holidays

BDC Manager

Roush Ford
04.2021 - 09.2021
  • Promote and seek out opportunities to deliver a top-notch customer experience
  • Interact with customers to identify their individual needs and opportunities for new/used cars sales presentations
  • Work closely with the BDC Manager and other BDC sales personnel to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
  • Complete phone calls as assigned by the BDC Manager
  • Act as a member of the BDC team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
  • Conduct sales department service tours
  • Stay informed about new products, features, accessories, etc., and their benefits to customers
  • Attend product and sales training as requested by BDC
  • Attend sales meetings

Vape shop

Vape soul tobacco
08.2020 - 07.2021
  • Must be able to perform duties with or without reasonable accommodation
  • Processes customer purchases, perform general cleaning duties, stocks shelves and merchandise display neatly
  • Provide exceptional customer service, assisting customers with their shopping experience
  • Collaborate with team members and communicate clearly to the store management team
  • Provide feedback to management on all products, inventory losses, scanning errors, and general issues
  • Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy
  • Adheres to cash policies and procedures to minimize losses
  • Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
  • Other duties as assigned

Cashier Salon Receptionist

gallery of hair
02.2019 - 11.2020
  • Greet customers as they arrive and provide an excellent customer experience
  • Answer phone calls and schedule appointments
  • Assist clients with paperwork, including consent forms
  • Maintain a clean and inviting environment
  • Provide general customer service and attend to the needs of customers throughout their services

Associate

Fitness Formula Clubs (FFC)
01.2019 - 10.2019
  • Address member needs during shift including but not limited to account management, lost and found, lock out and general facility inquiries
  • Responsible for hiring, scheduling and coverage of Housekeeping teams
  • Assist billing team as directed by Billing Manager
  • Additional duties as assigned by General Manager
  • Meet and exceed individual and team sales and net membership goals
  • Open and Close club to Photo Ready standards as scheduled by the General Manager
  • Conduct a thorough needs analysis, present membership benefits that match the prospects needs/wants and invite prospects to become members of the club
  • Build relationships and meet the needs of prospective members through engagement such as identifying needs, club tours, pipeline management and relationship marketing strategies
  • Maintain proper use of the CRM (GymSales) database, contracts and forms
  • Effectively track the lead source and missed sales to understand objections and establish a course of contact
  • Network with members and guests to maximize referrals
  • Consistently promote and present new member and existing member referral promotions
  • Process all membership contracts and paperwork in a timely and accurate manner including all proper WellFit documentation
  • Process and maintain member documents and update portal including but not limited to: past tour information, guest passes, canceled memberships, membership freezes, etc

Education

High School Diploma -

Steinmetz College Prep High School
Chicago, IL
06-2021

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Patient care
  • Dependable and responsible
  • Multitasking and organization
  • Emotional support
  • Strong ethics
  • Relationship building
  • Compassionate care
  • Flexible schedule
  • Verbal and written communication skills
  • First aid and safety
  • Patient companionship
  • Compassionate communication
  • Medical record-keeping
  • Medication and appointment reminders
  • Documentation
  • Appointment scheduling
  • Front desk operations
  • Medical terminology
  • Patient scheduling
  • Payment collection
  • Patient relations

Accomplishments

I was put on a difficult case with a woman who needed hands on help at all times and had extreme anxiety. She was a huge fall risk and needed help with doctor appointments, grocery shopping, paying bills, bathing, and cleaning. I was the only one on the team that had every skill set to make sure she received everything she needed especially any last minute calls if there was an emergency, I would be there in 5 minutes.

  • Achieved rebuilding a store through effectively helping with restocking all new items, and building new shelving and casings for the store.
  • Documented and resolved behavioral issues in children which led to personal growth within the child and the families.
  • Directed figure skating classes to achieve passing students to next level classes.
  • Achieved teaching a scared child to swim properly and safely through effectively helping with anxiety and over coming fears of drowning in any sort of water.
  • I replaced my grandmothers sub pump and got her new one to properly work so she could do laundry and wash dishes again without the water flooding the house.
  • I worked 3 jobs in High School to pay bills and help take care of my father who had stage 3 colon cancer and graduated with a 3.5 GPA.

Certification

  • CPR/AED Certification
  • Illinois Driver's License
  • BASSET certification
  • First Aid Certification
  • Boating Safety ID Card NASBLA (National Association Of State Boating Law Administration Expiration date: Lifetime

Languages

English
Native or Bilingual
Spanish
Limited Working

Interests

  • Team Sports
  • Swimming
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Dancing
  • Animal Care
  • Auto Repair/Restoration
  • I have a passion for photography and editing photos
  • Fashion and Style
  • Music
  • Blogging/Vlogging
  • I like working with my hands and fixing things
  • Passionate about balancing physical health with mental and emotional wellness
  • cosmetology
  • engineering
  • building new relationships
  • finding new work
  • medical field
  • Baking
  • Im a big helper,I love to give

Timeline

Caregiver

Senior Helpers
06.2024 - Current

Vape shop

Discount gifts and tobacco
11.2023 - 12.2023

ABA Therapist

Autism Therapy Solutions Inc
08.2023 - 06.2024

Cashier/Customer Service

Golf mill Chevrolet
06.2022 - 08.2023

Swim Instructor

Franklin park pool
04.2022 - 09.2023

Bartender/Barback/Security

McGee's
11.2021 - 10.2023

BDC Manager

Roush Ford
04.2021 - 09.2021

Hostess

D'Agostinos
03.2021 - 10.2021

Vape shop

Vape soul tobacco
08.2020 - 07.2021

Instacart Shopper/Delivery Driver

Instacart
02.2020 - Current

Cashier Salon Receptionist

gallery of hair
02.2019 - 11.2020

Associate

Fitness Formula Clubs (FFC)
01.2019 - 10.2019

Coach

FPIA Skating School
01.2018 - 04.2022

High School Diploma -

Steinmetz College Prep High School
Maddie Reed