Summary
Overview
Work History
Education
Skills
Timeline
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Maddie Stivers

Norman,OK

Summary

A reliable employee seeking any position. Offering excellent communication and good judgment.

Overview

2
2
years of professional experience

Work History

Hostess

Farro Italian Restaurant
12.2021 - 08.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Used cash registers and credit card machines to cash out customers.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.

Lifeguard

Perfect Pools
05.2021 - 09.2021
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Attentively monitored swimmers to identify distress.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.

Crumbl Cookies Baker

Crumbl Cookies
10.2020 - 05.2021
  • Frosted and iced cookies for customers.
  • Resolved customer concerns with a positive approach and constructive strategies.
  • Cleaned and maintained kitchen equipment and oven.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Established and maintained positive vendor relationships.

Chick Fil A Employee

Chick Fil A
08.2020 - 10.2020
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.

Education

Bachelor of Arts - Criminology

University of Oklahoma
Norman, OK
05.2026

Skills

  • Time Management
  • Active Listening and Communication
  • Guest Flow
  • To-Go Order Preparation
  • Menu Memorization
  • Guest Experience Management
  • Team Player
  • Warm and Welcoming

Timeline

Hostess

Farro Italian Restaurant
12.2021 - 08.2022

Lifeguard

Perfect Pools
05.2021 - 09.2021

Crumbl Cookies Baker

Crumbl Cookies
10.2020 - 05.2021

Chick Fil A Employee

Chick Fil A
08.2020 - 10.2020

Bachelor of Arts - Criminology

University of Oklahoma

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Maddie Stivers