Maddie Stivers
Norman,OK
Summary
A reliable employee seeking any position. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
Hostess
Farro Italian Restaurant
12.2021 - 08.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Lifeguard
Perfect Pools
05.2021 - 09.2021
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
Crumbl Cookies Baker
Crumbl Cookies
10.2020 - 05.2021
- Frosted and iced cookies for customers.
- Resolved customer concerns with a positive approach and constructive strategies.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Established and maintained positive vendor relationships.
Chick Fil A Employee
Chick Fil A
08.2020 - 10.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Education
Bachelor of Arts - Criminology
University of Oklahoma
Norman, OK05.2026
Skills
- Time Management
- Active Listening and Communication
- Guest Flow
- To-Go Order Preparation
- Menu Memorization
- Guest Experience Management
- Team Player
- Warm and Welcoming
Timeline
Hostess
Farro Italian Restaurant
12.2021 - 08.2022
Lifeguard
Perfect Pools
05.2021 - 09.2021
Crumbl Cookies Baker
Crumbl Cookies
10.2020 - 05.2021
Chick Fil A Employee
Chick Fil A
08.2020 - 10.2020
Bachelor of Arts - Criminology
University of Oklahoma