MADDIE TOMLIN
Lincoln,CA
Summary
Energetic and adaptable hospitality professional with over 8 years of experience in high-volume restaurants. Proven ability to lead, train, and motivate large teams while delivering exceptional customer service. Strong communicator with a keen eye for detail, calm under pressure, and highly organized.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Lead
P.F. Chang’s
Roseville, CA
01.2023 - Current
- Supervise daily operations of a 75+ employee restaurant.
- Lead orientation, training, and budget oversight.
- Organized and led team development sessions, training initiatives, and coaching programs to improve service quality, communication, and overall staff performance.
- Ensure guest satisfaction.
- Manage budgets, inventory, and labor costs to ensure financial goals are met.
- Recognized for leadership, efficiency, and conflict resolution skills.
Server/Bartender/Trainer
P.F. Chang’s
Roseville, CA
07.2021 - Current
- Provided exceptional table and bar service in a high-volume restaurant.
- Train new hires on service techniques, menu knowledge, and company standards.
- Participated in performance programs.
- Crafted and served cocktails, beer, and wine while ensuring responsible alcohol service.
Medical Assistant
Montellese Chiropractic
Carmel, CA
11.2020 - 04.2021
- Managed patient scheduling and front desk reception duties.
- Performed insurance verification and billing coordination.
- Maintained and organized medical records in compliance with HIPAA standards.
- Assisted with patient intake, including gathering medical history and documenting visit notes.
- Prepared exam rooms and maintained cleanliness standards.
Dining and Event Server
Corkscrew Cafe & Casanova
Carmel Valley, CA
01.2017 - 11.2020
- Performed multiple front-of-house roles with efficiency.
- High-volume food and hospitality service at weddings and group gatherings.
- Assisted in planning and executing formal dining events.
- Regularly rotated between company owned restaurants and wineries to support operations.
Education
High School Diploma -
Carmel Valley High School
01.2019
Skills
- Restaurant & Staff Management
- POS Systems (Aloha, etc)
- Guest Experience
- Conflict Resolution
- Training & Onboarding
- Inventory & Cash Handling
- Team Leadership
- EHR data entry & HIPAA-compliant documentation
- Insurance Verification
Certification
- Food Handlers
- RBS
Timeline
Customer Service Lead
P.F. Chang’s
01.2023 - Current
Server/Bartender/Trainer
P.F. Chang’s
07.2021 - Current
Medical Assistant
Montellese Chiropractic
11.2020 - 04.2021
Dining and Event Server
Corkscrew Cafe & Casanova
01.2017 - 11.2020
High School Diploma -
Carmel Valley High School
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