Maddie B. Roy

• Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
• Utilized my warm and nurturing personality to assist patients in understanding their financial responsibilities related to their healthcare visits.
• Used a computer and job-related software to compile and record medical charts and reports.
• Utilized the electronic health records system for accurate data entry of patient information, such as demographics, insurance coverage, and physician orders.
• Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
• Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility.
• Answered telephones and directed calls and voicemails to appropriate staff.
• Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency.

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• Explained medical procedures, treatments, and tests to patients and their families.
• Coordinated timely scheduling of appointments and follow-ups with physicians or other healthcare professionals based on individual needs.
• Facilitated reminder calls to patients for appointment confirmation and order pickup notification.
• Transmitted correspondence or medical records by mail or email.
• Prepared detailed documentation regarding patient care records ensuring compliance with state regulations and HIPAA guidelines.

• Assisted in the preparation of dental materials and equipment for various procedures, including endodontic, orthodontic and periodontal treatments.
• Answered phone calls from patients regarding appointments or other inquiries.
• Kept abreast of changes in technology related to the field of dentistry.
• Performed radiographic imaging using digital X-ray machines and intraoral cameras.
• Maintained accurate inventory of dental supplies and ordered new items when necessary.
• Greeted patients with a friendly demeanor upon arrival at office.
• Utilized knowledge of anatomy to take impressions for study models and fabricate temporary crowns.
• Attended continuing education courses related to expanded duties dental assisting.
• Collaborated with team members in order to provide quality care to patients.
• Scheduled follow up visits for treatment plans established by dentist.
• Assisted in the training of new staff members.
• Managed patient records through electronic health record system.
• Disinfected instruments and sterilized equipment according to OSHA standards.
• Organized patient charts accurately prior to each appointment.
• Provided chair-side assistance to dentists during a variety of dental procedures, such as restorative, crowns and bridges, extractions, prophylaxis and scaling.
• Ensured all dental instruments were safely stored after use.
• Placed and contoured fillings with dentist approval of tooth preparation.