Summary
Overview
Work History
Education
Skills
Timeline
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Maddie Cook

Rochelle,GA

Summary

Passionate about working with a company or team for whom I can be a valuable asset toward achieving mutual goals for advancement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Customer Solutions

The Webstaurant Store
Remote
05.2022 - Current
  • As a Moraler, I led and guided discussions during team meetings to ensure productive conversations, set clear agendas, and manage time efficiently, enhancing overall meeting effectiveness and team engagement.
  • Developed and nurtured positive relationships with team members and across multiple departments, leading to improved collaboration
  • Delivered out-of-the-box solutions that balanced customer needs with business priorities by working in the grey.
  • Delivered exceptional customer service while prioritizing customer experience.
  • Collaborated on various team projects.
  • Continuously exceeded performance targets for KPI statistics.

Front of House Team Member

Chick-fil-A
Cordele, GA
05.2020 - 07.2021
  • Developed open and professional relationships with team members, enabling more effective issue resolution
  • Assessed, motivated, and empowered team members to work toward building customer satisfaction and loyalty and supporting retention growth
  • Operated cash register and collected payments and provided accurate change
  • Upheld high standards of productivity and quality in all areas of operations.

Administrative Assistant

Wilcox County Elementary School
Rochelle, GA
08.2018 - 05.2019
  • Received and routed incoming calls and correspondence to promote timely communication
  • Fostered productivity by coordinating itinerary and scheduling appointments
  • Resolved issues with parents using active listening skills to de-escalate difficult situations
  • Managed multiple calendars, reimbursements, and meeting preparation
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails, and completing clerical tasks.

Education

B.S in Business -

Abraham Baldwin Agricultural College
Tifton, GA

Skills

  • Passion
  • Flexibility and Adaptability
  • Creativity
  • Multitasking and Organization
  • Problem Resolution
  • Responsible and Trustworthy

Timeline

Customer Solutions

The Webstaurant Store
05.2022 - Current

Front of House Team Member

Chick-fil-A
05.2020 - 07.2021

Administrative Assistant

Wilcox County Elementary School
08.2018 - 05.2019

B.S in Business -

Abraham Baldwin Agricultural College

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Maddie Cook