Maddiline Hernandez
Torrington
Summary
Detail-oriented professional with a strong background in customer service and financial literacy. Proven ability to educate clients on banking solutions while ensuring compliance and enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Personal Banker
Pinnacle Bank
Torrington
11.2019 - Current
- Assisted customers with account inquiries and product selection at Pinnacle Bank.
- Educated clients on banking products and services to enhance financial literacy.
- Collaborated with team members to streamline operational procedures and improve service quality.
- Conducted account audits to ensure compliance with bank policies and regulations.
- Managed cash transactions accurately while adhering to security protocols in the bank's operations.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
Cashier
Kelly's Supermarket
Torrington
06.2018 - 05.2019
- Processed customer transactions accurately and efficiently at a busy supermarket.
- Assisted customers with product inquiries and provided friendly service.
- Managed cash register operations and maintained balanced drawers throughout shifts.
- Restocked shelves and organized merchandise to ensure product availability for customers.
- Trained new cashiers on register functions and customer service best practices.
- Monitored checkout lines to minimize wait times during peak shopping hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
Hostess
Wyoming Rib and Chop House
Cody
05.2018 - 05.2018
- Greeted guests warmly and escorted them to their tables.
- Managed reservations and organized seating arrangements efficiently.
- Collaborated with servers to ensure smooth dining experiences.
- Answered phone inquiries and provided information about menu offerings.
Assembly Line
Y-Tex Corporation
Cody
11.2017 - 05.2018
- Organized inventory shelves to ensure that items were accessible for use on the assembly line.
- Rotated through various positions on the assembly line as needed by management.
- Collaborated with colleagues on the assembly line to meet daily production goals.
- Loaded raw materials onto conveyor belts as part of the assembly line process.
- Transported finished goods from assembly line to designated areas using forklift or other machinery.
Ticket Sales
Big Horn Cinemas
Cody
05.2017 - 05.2018
- Performed detailed reconciliation of ticket sales for accounting purposes.
- Managed ticket sales both online and at the box office prior to each performance.
- Monitored ticket sales to determine which shows should be extended or canceled.
Hostess
Hungry Bear Restaurant
Cody
06.2017 - 11.2017
- Greeted guests warmly and escorted them to their tables.
- Managed reservations and organized seating arrangements efficiently.
- Collaborated with servers to ensure smooth dining experiences.
- Answered phone inquiries and provided information about menu offerings.
- Monitored dining area for guest needs and maintained cleanliness.
- Handled guest complaints with professionalism and courtesy.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Built positive relationships with other front-of-house and kitchen staff.
Cashier
Yellowstone Gift Shop
Cody
03.2016 - 08.2016
- Processed customer transactions accurately and efficiently at a busy supermarket.
- Assisted customers with product inquiries and provided friendly service.
- Managed cash register operations and maintained balanced drawers throughout shifts.
- Restocked shelves and organized merchandise to ensure product availability for customers.
- Trained new cashiers on register functions and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
Receptionist
Advantage Rehab
Cody
11.2015 - 02.2016
- Greeted patients and visitors warmly, ensuring a positive first impression.
- Managed appointment scheduling using clinic software efficiently and accurately.
- Answered phone calls promptly, addressing inquiries and directing calls appropriately.
- Maintained patient confidentiality while handling sensitive information diligently.
- Coordinated with medical staff to ensure smooth daily operations at the clinic.
- Processed patient paperwork, verifying insurance details and collecting necessary forms.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Carry Out
Albertsons
Cody
08.2014 - 11.2015
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
Cody High School
Cody, WY05-2016
Some College (No Degree) - Fine Arts
Casper College
Casper, WYSkills
- Customer service
- Financial literacy
- Compliance auditing
- Cash management
- Digital banking solutions
- Client relationship management
Timeline
Personal Banker
Pinnacle Bank
11.2019 - Current
Cashier
Kelly's Supermarket
06.2018 - 05.2019
Hostess
Wyoming Rib and Chop House
05.2018 - 05.2018
Assembly Line
Y-Tex Corporation
11.2017 - 05.2018
Hostess
Hungry Bear Restaurant
06.2017 - 11.2017
Ticket Sales
Big Horn Cinemas
05.2017 - 05.2018
Cashier
Yellowstone Gift Shop
03.2016 - 08.2016
Receptionist
Advantage Rehab
11.2015 - 02.2016
Carry Out
Albertsons
08.2014 - 11.2015
High School Diploma -
Cody High School
Some College (No Degree) - Fine Arts
Casper College