Maddilyn Peters
Lakewood
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Mile High Family Medicine
06.2024 - Current
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Processed patient intake forms and verified insurance information for accuracy.
- Handled incoming phone calls, addressing inquiries and directing to appropriate staff members.
- Maintained organized patient records in electronic health record systems for easy access.
- Process and manage outgoing medical referrals in a timely and accurate manner
- Verify insurance eligibility and obtain prior authorizations as required
- Communicate with patients regarding referral status, appointment scheduling, and required documentation
- Assisted with billing processes by collecting co-pays and processing payments efficiently.
- Trained new staff on office procedures and software usage to enhance team productivity.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Childcare Assistant
Abiding Hope Church
10.2023 - 05.2024
- Assisted in creating a safe and nurturing environment for children.
- Supported daily activities and routines to promote child development.
- Engaged children in educational games and activities fostering creativity.
- Collaborated with staff to implement age-appropriate lesson plans.
- Organized play areas, maintaining cleanliness and accessibility of materials.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma -
Dakota Ridge High School
Littleton CoNo Degree - Cosmetology
Stacey James Institute
Littleton Co01-2027
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Demonstrates empathy, patience, and respect
- Maintains a calm and positive attitude in stressful situations
- Treats all customers with courtesy and professionalism
- Able to multitask and manage time effectively
- Supports team goals and organizational values
Timeline
Medical Receptionist
Mile High Family Medicine
06.2024 - Current
Childcare Assistant
Abiding Hope Church
10.2023 - 05.2024
High School Diploma -
Dakota Ridge High School
No Degree - Cosmetology
Stacey James Institute