MADDISON ABEL
Mount Airy
Summary
Detail-oriented and highly organized professional with experience in health insurance operations, front desk administration, and client coordination. Proven ability to manage scheduling, handle confidential information, provide exceptional customer service, and support fast-paced office environments.
Overview
10
10
years of professional experience
Work History
Event Coordinator
Dulany's/Walker's Overlook
01.2023 - Current
- Meet with clients to discuss their vision, preferences, and expectations for the event.
- Provide expert advice on themes, venues, vendors, and overall event design.
- Develop and maintain strong relationships with clients to ensure their satisfaction and address any concerns.
- Created detailed timelines and budgets for events to meet all deadlines.
- Coordinate logistics and communication with vendors to ensure they meet deadlines and service expectations.
- Conduct site visits with vendors to ensure event requirements are understood and met.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Manage event set-up and breakdown, ensuring everything runs smoothly before, during, and after the event.
- Oversee the timing and sequence of event activities to maintain smooth transitions.
- Manage staff and volunteers during the event to ensure all responsibilities are carried out efficiently.
- Handle any last-minute changes, issues, or emergencies that arise during the event.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Assistant Teacher
St James Nursery School
01.2024 - 06.2025
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Health Advocate
United Health Care
04.2022 - 11.2022
- Assessed, planned, and implemented care strategies that are individualized by patient and directed toward the most appropriate, level of care
- Utilized both company and community-based resources to establish a safe and effective case management plan for members
- Collaborated with patient, family, and healthcare providers
- Identified and initiated referrals for social service programs, including financial, psycho-social, community, and state supportive services
- Communicated with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members
- Advocated for patients and families as needed to ensure the patient's needs and choices are fully represented and supported by the healthcare team
- Documented all member assessments, care plan and referrals provided
- Helped members set person-centered SMART goals and developed a care plan to achieve those goals with regular follow up calls and ongoing documentation of progress towards goals met
- Proactively engaged the member to manage their own health and healthcare using Motivational Interviewing Skills
Nanny
Private Families
01.2018 - 01.2021
- Supported multiple families with customized childcare, housekeeping, and administrative tasks to optimize their time management
- Created customized, age-appropriate activities to encourage emotional, educational, mental, and social development of children
- Liaise between children and parents to discuss behavioral concerns, provide updates, and coordinate schedules
- Analyzed family member routines and identified process improvements to improve daily schedules, routines, and family time
- Helped children develop habits of caring for hygiene and cleanliness
- Sterilized bottles and other equipment used for feeding infants
- Responsible for the safety, discipline, and personal care of children
- Accountable for creating a safe, structured, and caring environment
Daycare Provider
Kiddie Academy
01.2017 - 01.2018
- Created plans for daily activities in line with the school curriculum
- Engaged with young children in activities that are age-appropriate whilst bearing educational merit
- Ensured the classroom was kept in a clean and safe condition at all times
- Read stories to the children as a group activity
- Encouraged creative thinking and learning
- Communicate with parents regarding child development and progress
- Designed daily lessons and curriculum to support children's development, growth, and educational retention
- Implemented interactive educational programming through the utilization of emerging technology and software systems
- Promoted positive learning environments focused on children's safety; adhered to best classroom practices
- Resolved behavioral conflicts by identifying the root cause of concerns and implementing appropriate corrective actions
Administrative Assistant
Fitzgerald Auto Malls
01.2016 - 01.2017
- Supported Sales and Service Department with incoming calls, customer relations issues, and financial responsibilities
- Spearheaded data entry for incoming vehicle inventory; achieved 100% accuracy and exceeded metrics for hourly input
- Organized and distributed inventory lists of available and upcoming inventory to sales associates to improve revenue
- Finalized sales and service transactions; evaluated charges, processed payment, and closed out tickets
- Prioritized and multitasked with several responsibilities concurrently in a fast-paced, high-pressure, deadline-driven environment
- Answered all incoming phone calls according to script and schedule a sales appointment
- Updated Customer changes in database
- Generated letters, postcards, and emails according to a pre-determined timeline to automatically schedule follow-up reminders for next contact
- Cashiering duties as needed by sales and service departments
Education
Diploma -
Urbana High School
Ijamsville, MD01.2017
Skills
- Resourceful
- Organization
- Team Player
- Multitasking Skills
- Flexible and Adaptable
- Strong Attention to Detail
- Meeting planning
- Schedule management
- Time management
- Problem-solving
- Client consultations
- Effective communication
- Appointment scheduling
Timeline
Assistant Teacher
St James Nursery School
01.2024 - 06.2025
Event Coordinator
Dulany's/Walker's Overlook
01.2023 - Current
Health Advocate
United Health Care
04.2022 - 11.2022
Nanny
Private Families
01.2018 - 01.2021
Daycare Provider
Kiddie Academy
01.2017 - 01.2018
Administrative Assistant
Fitzgerald Auto Malls
01.2016 - 01.2017
Diploma -
Urbana High School