Maddison Armstrong
Colorado Springs,CO
Summary
Dynamic Client Success Manager offering 3 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures and service standards. Dedicated to continuous delivery of top-quality products and services to clients.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Operations/Client Success Manager
SYNQ3 Restaurant Solutions
Colorado Springs, CO
07.2019 - Current
- Hosts daily status calls with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Planned, articulated and executed client development strategies.
Operations Supervisor II
Synq3 Restaurant Solutions
Colorado Springs, CO
04.2018 - 07.2019
- Coach and develop a team of up to 55 Intent Analysts, to meet contractual objectives
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
Operations Supervisor
Synq3 Restaurant Solutions
12.2016 - 04.2018
- Coach and develop a team of up to 25 Ordering Specialists
- Strengthen the relationship between the organization and its clients by ensuring customer satisfaction is met
- Develop measures to motivate employees.
Training Lead Ordering Specialist
SYNQ3 Restaurant Solutions
Colorado Springs, CO
04.2016 - 12.2016
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Carried out day-to-day duties accurately and efficiently.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Operations Team Lead
SYNQ3 Restaurant Solutions
Colorado Springs, CO
01.2015 - 04.2016
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Ordering Specialist
Synq3 Restaurant Solutions
Colorado Springs, CO
08.2014 - 01.2015
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 200 calls per shift to meet fast-paced call center demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Associate of Applied Science - Communications and Psychology
Trinidad State Junior College
Trinidad, CO 08.2012 - 05.2014
High School Diploma -
Widefield High School
Colorado Springs, CO 08.2008 - 05.2012
Skills
Strong work ethicundefined
Timeline
Operations/Client Success Manager
SYNQ3 Restaurant Solutions
07.2019 - Current
Operations Supervisor II
Synq3 Restaurant Solutions
04.2018 - 07.2019
Operations Supervisor
Synq3 Restaurant Solutions
12.2016 - 04.2018
Training Lead Ordering Specialist
SYNQ3 Restaurant Solutions
04.2016 - 12.2016
Operations Team Lead
SYNQ3 Restaurant Solutions
01.2015 - 04.2016
Ordering Specialist
Synq3 Restaurant Solutions
08.2014 - 01.2015
Associate of Applied Science - Communications and Psychology
Trinidad State Junior College
08.2012 - 05.2014
High School Diploma -
Widefield High School
08.2008 - 05.2012
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