Maddison Azuela
Peoria,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Merchant Experience Partner
DoorDash, Corporate
09.2019 - Current
- Partnered with merchants to maximize sales and margin opportunities.
- Coordinated marketing initiatives with merchant team and store support.
- Pulled samples and produced reports.
- Attended core set meetings and participated in floor sets.
- Collaborated with cross functional teams to identify and fulfill customer needs.
- Negotiated and built contracts.
Customer Service Representative
Veyo Transportation
03.2017 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Certificate - Medical Billing & Coding
DeVry University
Illinois10.2023
High School Diploma -
Taylorville High School
Illinois05.2015
Skills
- Excellent Communication Skills
- Special Assignments
- Banking
- Information Processing
- Customer Needs Assessments
- Conflict Resolution Skills
- Customer Experience
- Exercising Discretion
Timeline
Merchant Experience Partner
DoorDash, Corporate
09.2019 - Current
Customer Service Representative
Veyo Transportation
03.2017 - 09.2019
Certificate - Medical Billing & Coding
DeVry University
High School Diploma -
Taylorville High School