Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MADDISON BELL

Elon,NC

Summary

Dedicated and kind customer service professional with a proven track record of anticipating and fulfilling company needs. Demonstrates strong organizational skills and the ability to thrive under pressure. Committed to delivering exceptional customer experiences through effective problem-solving and adaptability.

Overview

2
2
years of professional experience

Work History

Sales Intern

Carolina Creek Retreats & Conference Center
08.2024 - 06.2025
  • Handled 40+ incoming calls daily with professionalism and clarity, addressing inquiries and efficiently routing calls.
  • Maintained a calm, solution-focused approach when managing escalated issues or frustrated callers.
  • Demonstrated strong active listening and empathy to ensure customer needs were fully understood and resolved.
  • Managed retreat sales from initial inquiry through contract completion, utilizing CRM and booking systems (Circuitree, HubSpot, Rezdy) to track leads and client communications.
  • Assisted with payment processing and client follow-up using reminder systems to ensure timely billing and strong revenue support. Analyzed invoices and projections to keep accurate, updated track of inventory.
  • Supported office management functions including scheduling, filing, mail sorting, and maintaining organized workflows using Microsoft Excel and internal tools. Collaborated with other departments to ensure seamless customer experience across all channels.
  • Created and maintained detailed spreadsheets to track guest information, payments, and internal checklists, ensuring data accuracy and administrative efficiency.
  • Drafted and organized contracts while learning the full booking process and improved departmental SOPs.
  • Managed ticketing processing for a 20,000+ event, Lone Star Lights Christmas, using Rezdy CRM.

Program Coordinator

Carolina Creek Retreats & Conference Center
12.2022 - 05.2025
  • Directed overall program planning, implementation, and evaluation.
  • Coordinated Outdoor Science Program operations for 11 New Caney Independent School District (ISD) schools, fostering relationships with educators, principals, and volunteers as the primary liaison.
  • Managed registrations and all communications, initiating contact, and planning up to six months in advance.
  • Drafted an annual contract totaling $235,000, managing the full booking agreement with the school district.
  • Led teacher and chaperone orientation sessions, ensuring smooth program delivery and safety compliance.
  • Trained naturalists on TX State standard TEKS-aligned curriculum, safety procedures, and protocols.
  • Participated in broader marketing efforts, program development, and modification.
  • Led team meetings to update, problem-solve, gather feedback, and align on goals.
  • Maintained effective communication with stakeholders to address related questions and feedback. Used mechanisms to continuously improve program satisfaction, and maintained records.

Education

Bachelor of Science - Public Health, Education and Promotion

California Baptist University
Riverside, CA
01-2021

Skills

  • Professional Phone Etiquette
  • Multitasking & Time Management
  • Conflict resolution & De-escalation
  • Office Management
  • Payment Processing
  • Contract Management
  • CRM Management
  • Client communication
  • Microsoft Office
  • Program Planning

References

References available upon request.

Timeline

Sales Intern

Carolina Creek Retreats & Conference Center
08.2024 - 06.2025

Program Coordinator

Carolina Creek Retreats & Conference Center
12.2022 - 05.2025

Bachelor of Science - Public Health, Education and Promotion

California Baptist University

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