Maddison Bock
Lexington,SC
Summary
Accomplished in enhancing customer satisfaction and streamlining transaction processes at Publix Super Market, I leveraged assertiveness and critical thinking to resolve complex issues, leading to significant praise from clients. Skilled in money handling and complaint resolution, my efforts contributed to a positive and efficient service environment, recognized through numerous accolades for outstanding service.
Overview
4
4
years of professional experience
Work History
FT Customer Service Staff
Publix Super Market
Old Cherokee, Lexington, SC
09.2024 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Handling all cash and check transactions throughout the day with minimal cash loss or discrepancies
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Received numerous accolades from clients for outstanding service, contributing to a positive company reputation.
- Fulfilled customer calls regarding catering orders in a timely manner
FT Customer Service Staff
Publix Super Market
Hendricks Crossing, Lexington, SC
01.2023 - 09.2024
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Handling all cash and check transactions throughout the day with minimal cash loss or discrepancies
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Received numerous accolades from clients for outstanding service, contributing to a positive company reputation.
- Fulfilled customer calls regarding catering orders in a timely maner
PT Customer Service Staff
Publix Super Market
Hendricks Crossing, Lexington, SC
01.2022 - 01.2023
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Handling all cash and check transactions throughout the day with minimal cash loss or discrepancies
- Ensured strict adherence to organizational policies regarding privacy, security, and overall customer safety during all interactions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
- Conducted regular self-assessment of performance to identify areas for improvement and implement necessary changes.
- Facilitated seamless transactions by accurately processing payments, returns, exchanges, or other account adjustments using internal systems.
- Received numerous accolades from clients for outstanding service, contributing to a positive company reputation.
PT Cashier
Publix Super Market
Hendricks Crossing, Lexington, SC
01.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Lexington High School
Lexington, SC04.2023
Skills
- Assertiveness
- Customer Focus
- Complaint Handling
- Critical Thinking
- Money handling abilities
- Problem-solving abilities
- Coordination
- Data Entry
Took ROI testing for Publix Management
ROI (Registry of Interest) testing is for all full time associates who qualify to move up into management positions. Passed the test with a high pass
Timeline
FT Customer Service Staff
Publix Super Market
09.2024 - Current
FT Customer Service Staff
Publix Super Market
01.2023 - 09.2024
PT Customer Service Staff
Publix Super Market
01.2022 - 01.2023
PT Cashier
Publix Super Market
01.2021 - 01.2022
High School Diploma -
Lexington High School