Maddison Donald
Lucedale,MS
Summary
Motivated automotive professional with over 10 years of dealership customer service and sales experience. Strong background in customer communication, dealership operations, and automotive service support. Passionate about the automotive industry and committed to delivering exceptional customer experiences. Quick learner with strong attention to detail, excellent interpersonal skills, and a desire to build a long-term career as a Service Advisor.
Overview
13
13
years of professional experience
Work History
Assistant Service Manager
Palmer's Toyota Superstore
Mobile, Alabama
03.2025 - 05.2025
- Facilitated communication between customers and technicians.
- Drafted work orders following vehicle inspections with customers.
- Updated customers frequently regarding service progress.
- Supported customers in obtaining necessary financing.
- Assisted in understanding daily operations of the service drive and customer intake process.
- Aided in conveying customer concerns and service requirements to technicians and management.
- Acquired practical knowledge of service scheduling, repair order workflow, and customer follow-up.
- Utilized diagnostic tools and provided assistance with minor troubleshooting in the service drive.
- Enhanced comprehension of dealership service operations and practices for customer retention.
Internet Sales Manager
Performance Autos
Moss Point, Mississippi
03.2012 - 02.2020
- Scheduling
- Payroll
- Inventory management
- Licensing, insurance, and permit compliance
- Spearheaded media marketing initiatives
- Developed and implemented community engagement strategies.
- Managed online sales strategy, optimizing digital marketing campaigns to enhance customer engagement.
- Analyzed website traffic and conversion rates, implementing improvements for user experience and sales performance.
- Collaborated with inventory management team to ensure accurate product availability across all online platforms.
- Trained and mentored sales staff on best practices in online customer service and communication techniques.
- Developed promotional materials for online campaigns, increasing brand awareness and driving customer acquisition efforts.
- Monitored competitor activities and market trends, adjusting tactics to maintain competitive advantage in the industry.
- Responded to internet inquiries and phone calls in timely matter.
- Increased online sales by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
- Provided superior and individualized customer service.
- Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
- Kept detailed records of sales and contracts.
- Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
- Trained sales staff on company procedures and salesmanship.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
- Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.
- Updated company website with deals and product packages.
- Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
- Managed social media accounts to engage with customers and promote special offers.
- Developed and maintained strong relationships with vendors to secure advantageous pricing and products.
- Enhanced online sales channels, leading to significant growth in e-commerce revenue.
- Spearheaded digital marketing campaigns for increased brand visibility and customer engagement.
- Managed internet sales leads and customer communications for a busy automotive dealership
- Built strong relationships with customers through professionalism, responsiveness, and product knowledge
- Coordinated appointments, follow-ups, and vehicle inquiries while maintaining high customer satisfaction
- Assisted customers throughout the buying process and ensured a positive dealership experience
- Developed strong multitasking, communication, and organizational skills in a fast-paced environment
- Worked closely with multiple departments to ensure smooth dealership operations
Education
Nursing
Mississippi Gulf Coast Community College
Gautier, MS12.2012
High School Diploma -
Resurrection Catholic School
Pascagoula, MS05.2011
Skills
Raised in a family-owned exotic import dealership and gained extensive exposure to dealership operations from an early age
Assisted with dealership responsibilities and customer interactions over many years
Strong understanding of general vehicle systems and maintenance procedures
Comfortable using automotive diagnostic scanners and identifying basic service-related issues
Experienced working directly with customers in high-pressure dealership environments
Passionate about the automotive industry and highly motivated to continue growing within dealership service operations
Timeline
Assistant Service Manager
Palmer's Toyota Superstore
03.2025 - 05.2025
Internet Sales Manager
Performance Autos
03.2012 - 02.2020
Nursing
Mississippi Gulf Coast Community College
High School Diploma -
Resurrection Catholic School