Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddison Hardwick

Oklahoma City,OK

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level scheduler position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented scheduler goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.

Overview

4
4
years of professional experience

Work History

Scheduler

Mother Natures Pest & Lawn
10.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Entered daily data in computer systems and documented office activities.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Set appointments with salespeople and potential customers.

Customer Service

Paycom Event Center
05.2022 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Stocked shelves, racks and cases with new or transferred merchandise.

Assistant Manager

Chevron Gas Station
07.2019 - 01.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Created employee schedules to align coverage with forecasted demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Greeted customers and directed to requested products.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Examined orders to confirm accuracy, completeness and adherence to customer requirements.

Education

High School Diploma -

Western Heights Highschool
Oklahoma City, OK
05.2015

Skills

  • Reminder Calls
  • Scheduled Services
  • Call Transfers
  • Customer Feedback
  • Appointment Confirmation
  • Log Activities
  • Email Communication
  • Organization Strategies
  • Computer Skills
  • Attention to Detail
  • Teambuilding
  • Multitasking Abilities
  • Active Listening
  • Organization and Time Management

Timeline

Scheduler

Mother Natures Pest & Lawn
10.2022 - Current

Customer Service

Paycom Event Center
05.2022 - 07.2023

Assistant Manager

Chevron Gas Station
07.2019 - 01.2022

High School Diploma -

Western Heights Highschool
Maddison Hardwick