Maddi Heath
McKinney
Summary
Experienced Tanning Consultant with a strong background in customer service, tanning equipment maintenance and operation, and skin care advice. Strengths include knowledge of safe tanning practices, understanding of skin types, and ability to build rapport with clientele. Proven track record in enhancing customer satisfaction by providing personalized consultations and following up on progress. Committed to promoting healthy tanning habits for all clients.
Overview
4
4
years of professional experience
Work History
Tanning Consultant
Glo Tanning
McKinney
05.2024 - Current
- Greeted clients, showed to tanning facilities and educated on usage.
- Assisted clients in selecting appropriate tanning packages based on their skin type and tanning goals.
- Developed and maintained relationships with clients to encourage repeat business and referrals.
- Managed client appointments and scheduling to optimize tanning bed usage and minimize wait times.
- Opened and closed salon, hung up promotional signs and scheduled equipment maintenance.
- Performed regular maintenance checks on all tanning equipment, including lamps, fans, and timers
- Monitored inventory levels and placed orders when necessary.
- Advised clients on the best sunless tanning methods available in the salon.
- Followed up with customers after each visit to ensure satisfaction with services rendered.
ASSISTANT MANAGER
HOTWORX
Tempe
09.2022 - 03.2024
- Operated cash register and POS to process sales transactions and handle payments
- Established a positive rapport with customers by delivering friendly, personalized service
- Organized merchandise displays to promote higher levels of customer engagement
- Introduced promotions and sale opportunities, enticing customers
- Followed checklist to complete retail store opening and closing activities.
ASSISTANT MANAGER
Cyclebar
Scottsdale
05.2021 - 09.2022
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Assisted with new employee training and conducted performance reviews to track overall progress
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Monitored sales performance to identify potential areas for improvement.
Education
CARDIAC DIAGNOSTIC MEDICAL SONOGRAPHY -
Mercy College of Health Sciences
Ankeny, Iowa05.2021
A.S -
Des Moines Area Community College
Ankeny, Iowa05.2018
HIGH SCHOOL DIPLOMA -
Clarke Community High School
Osceola, Iowa05.2016
Skills
- Adaptability and flexibility
- Networking abilities
- Industry knowledge
- Customer relationship management
- Employee training
- Sunless tanning
- Sales proficiency
- Leadership development
References
Angie Robbins (480) 246-5775 angela.robbins@hotworx.net
Rodney Brown (602) 881-4750
rodney.brown@hotworx.net
Abby Cantwell +1 (469) 907-7134
abby.cantwell@glotanning.com
Jamie Stewart jamie.stewart@glotanning.com
Timeline
Tanning Consultant
Glo Tanning
05.2024 - Current
ASSISTANT MANAGER
HOTWORX
09.2022 - 03.2024
ASSISTANT MANAGER
Cyclebar
05.2021 - 09.2022
CARDIAC DIAGNOSTIC MEDICAL SONOGRAPHY -
Mercy College of Health Sciences
A.S -
Des Moines Area Community College
HIGH SCHOOL DIPLOMA -
Clarke Community High School