Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
MADDISON IDE

MADDISON IDE

Dudley,MA

Summary

Compassionate Behavior Technician recognized for high productivity and efficient completion of tasks. Skilled in behavior modification techniques, data collection and analysis, and development of individualized patient plans. Excel at communication, empathy, and patience, ensuring successful implementation of treatment strategies and positive client outcomes. Demonstrated ability to work collaboratively with healthcare professionals to support individuals with behavioral challenges.

Overview

6
6
years of professional experience

Work History

Barista

Sturbridge Coffee Roasters
Dudley, MA
03.2024 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Adhered to health department regulations concerning sanitation standards.

Bartender

Stonewall Tavern
Sturbridge, MA
11.2023 - 03.2024
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Attended regular training sessions to stay updated on new products or trends.

Behavior Technician

Hearts and hands therapy
Worcester, MA
03.2023 - 10.2023
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Developed individualized treatment plans for each client that included goals and objectives.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
  • Collaborated with families to provide support strategies for home-based interventions.
  • Assisted in the development of communication systems using visual supports such as picture exchange systems.
  • Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
  • Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
  • Implemented evidence-based practices such as discrete trial teaching and natural environment teaching.
  • Monitored client's progress towards identified goals through data collection and analysis.
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Supported clients in developing self-help skills such as dressing, toileting, eating independently .
  • Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.

Behavior Technician

Strategic Behavioral Solutions
Auburn, USA
08.2022 - 03.2023
  • Collaborated with a multi-disciplinary team to create and implement behavior treatment plans
  • Developed and taught strategies to promote client wellness and independence
  • Assisted in behavior data collection and behavior log maintenance
  • Developed individualized behavior plans for children with autism and other disabilities in accordance with evidence based practices
  • Attended team meetings with supervisor and family to discuss patient and progress

Bartender

Pit Stop Pub
Quinebaug, USA
04.2021 - 11.2022
  • Completed POS transactions, returning currency, coin and payment cards to patrons
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
  • Developed strong working relationships with customers and staff
  • Created new and exciting cocktails and beverages based on item availability and seasonal interest

Caterer/Waitress

Mack's Catering
Quinebaug, USA
05.2021 - 07.2022
  • Followed health and safety guidelines in all catering activities
  • Kept foods at proper temperatures to prevent food spoilage or illness
  • Set up tables for function in accordance with banquet event order
  • Obtained food and drinks orders using standard order pad or memorization
  • Processed accurate cash and credit card transactions

Beauty Advisor

Sally Beauty Supply
Webster, USA
07.2018 - 03.2021
  • Served food and drinks, removing dirty dishes and refilling glasses to enhance dining experience
  • Stamped or attached price tags on merchandise by referring to price lists
  • Stocked shelves, cleaned floors and organized sales areas
  • Consulted with customers to assist in finding best skincare and makeup products for skin type and look
  • Took inventory or examined merchandise to identify items needing reordering or replenishment
  • Promoted new products with events to boost sales and prospective customers

Education

GED -

Oxford High School
Oxford, MA
06-2018

Skills

  • Customer Service
  • Conflict Resolution Techniques
  • Exceptional Telephone Etiquette
  • Verbal and Written Communication
  • Logistics Policies and Procedures
  • Cash Handling
  • High Customer Service Standards
  • Adherence
  • Customer Relations
  • New Hire Training
  • Billing and Filing
  • Retail Platforms
  • Superior Computer Skills
  • Behavior treatment plans
  • Active listening
  • Positive and negative reinforcements
  • Data collection and analysis
  • Multitasking and organization
  • Functional behavior assessments
  • Skill development
  • Report writing
  • Training and mentoring
  • Appointment setting
  • Team collaboration
  • Flexibility and adaptability
  • Behavior management

References

References available upon request.

Timeline

Barista

Sturbridge Coffee Roasters
03.2024 - Current

Bartender

Stonewall Tavern
11.2023 - 03.2024

Behavior Technician

Hearts and hands therapy
03.2023 - 10.2023

Behavior Technician

Strategic Behavioral Solutions
08.2022 - 03.2023

Caterer/Waitress

Mack's Catering
05.2021 - 07.2022

Bartender

Pit Stop Pub
04.2021 - 11.2022

Beauty Advisor

Sally Beauty Supply
07.2018 - 03.2021

GED -

Oxford High School

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