Maddison Leffler
Weatherford,TX
Summary
Very hard-working and want to grow/help the company I am working for grow each and every day! CNA/CPR certified, experience with kids of all ages, and customer service experience. Available weekdays- Full Time. Authorized to work in the US for any employer Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Ear Care Audiology
01.2023 - Current
- Delivered excellent patient experiences and direct care.
- Trained new staff on filing, phone etiquette and other office duties.
- Facilitated communication between patients and various departments and staff.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Worked with patients to schedule tests and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Administrative Assistant
Goodman Telecom
02.2019 - 12.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Assisted development and implementation of new administrative procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
Certified Nursing Assistant
BrightStar Care
01.2016 - 01.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Nursing
Aims Community College
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Front Range Community College
2018
Certification in Dementia Care - undefined
Loveland High School, Front Range Community College
2018
undefined
2017
Skills
- Organization and Time Management
- Vendor Relationship Management
- Attention to Detail
- Organize Community Support
- Strategic Planning
- Forms and Spreadsheet Creation
- Process Improvement
- Multi-Line Telephone Systems
- Insurance Practices
- Reminder Calls
- Patient Records Management
- Improve Patient Care
- Regulatory Compliance
- Prioritization
- Technical Support
- Typing Proficiency
- Workflow Planning
- Data Management
- Performance Improvement
- Critical Thinking
Certification
CPR (Less than 1 year)
CPR/ (Less than 1 year)
MEDICAL TERMINOLOGY (Less than 1 year)
OFFICE MEDICAL (Less than, CNA
CPR Certification
First Aid Certification
BLS Certification
Timeline
Patient Care Coordinator
Ear Care Audiology
01.2023 - Current
Administrative Assistant
Goodman Telecom
02.2019 - 12.2022
Certified Nursing Assistant
BrightStar Care
01.2016 - 01.2019
Nursing
Aims Community College
undefined
Front Range Community College
Certification in Dementia Care - undefined
Loveland High School, Front Range Community College
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