Maddison Linton
Lafayette,LA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
4
4
years of professional experience
Work History
Hostess
Agave Grill And Cantina
07.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Sales Associate
Dollar General
06.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Hostess
Mexico Lindo Of Leesville
05.2020 - 03.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took initial drink orders and relayed information to wait or bar staff.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Sandwich Artist
SUBWAY®Restaurants
04.2019 - 04.2020
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted customers in choosing menu items by providing food complementing information.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Cosmetology - Cosmetology
Aveda Institute Lafayette
Lafayette, LA06.2024
High School Diploma -
Anacoco High School
Anacoco, LA05.2023
Skills
- Table Setting Arrangements
- Check Payment Processing
- Table Bussing
- Guest Flow
- To-Go Order Preparation
- Reservation Documentation
- Hospitality and Accommodation
- Ordering Procedures
- Cleaning and Sanitation
- Greeting and Escorting Guests
- Beverage Preparation
- Cash and Transaction Handling
- Call Transfers
- Enter Orders
- Organization and Time Management
Timeline
Hostess
Agave Grill And Cantina
07.2023 - Current
Sales Associate
Dollar General
06.2022 - 05.2023
Hostess
Mexico Lindo Of Leesville
05.2020 - 03.2021
Sandwich Artist
SUBWAY®Restaurants
04.2019 - 04.2020
Cosmetology - Cosmetology
Aveda Institute Lafayette
High School Diploma -
Anacoco High School
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