Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maddison O'Hare

Salisbury,MA

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Server

Outback Steakhouse
08.2022 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Server

Sheraton Hotel & Resorts
03.2022 - 08.2022
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Answered customers' questions, recommended items, and recorded order information.

Barista Trainer

Starbucks
08.2020 - 03.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.
  • Handled cash and processed payments accurately to avoid errors.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Provided coaching and mentoring to employees.

Crew Member

McDonald's
09.2019 - 03.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.

Education

High School Diploma -

Amesbury High School
Amesbury
05.2022

Skills

  • Guest Engagement
  • Table Bussing
  • Table Setting
  • Beverage Preparation
  • Safe Food Handling
  • Supply Restocking
  • Daily Specials Memorization
  • Order Management
  • Order Accuracy
  • Performance Improvement
  • Point of Sale Operation
  • Food Spoilage Prevention
  • Hospitality Service Expertise
  • Suggestive Selling
  • Cash Handling
  • Dining Area Maintenance
  • Food Safety Understanding
  • Food Station Setup

References

Dani Cushing

Shift Lead

Starbucks Coffee Co.

(603)580-3958


Paul LeBrun 

Barista Trainer

Starbucks Coffee Co.

603-404-0574


Nora Marks

Server

Outback Steakhouse

603-997-9412

Timeline

Server

Outback Steakhouse
08.2022 - 06.2023

Server

Sheraton Hotel & Resorts
03.2022 - 08.2022

Barista Trainer

Starbucks
08.2020 - 03.2022

Crew Member

McDonald's
09.2019 - 03.2020

High School Diploma -

Amesbury High School

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