Maddison Rice
Terre Haute,IN
Summary
Compassionate and dedicated Certified Nursing Assistant with extensive experience at Providence Health Care. Proven ability to enhance patient comfort and wellbeing through exceptional direct care and effective communication. Skilled in HIPAA compliance and fostering teamwork, ensuring a safe environment while supporting rehabilitation efforts and monitoring patient progress.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restorative Certified Nurse's Aide
Providence Healthcare & Rehabilitation Center
03.2024 - Current
- Monitored and documented patient progress, providing timely updates to nursing staff and physicians on any changes in condition or concerns.
- Promoted safety within the facility by promptly reporting hazards or incidents that could potentially harm patients or staff members.
- Supported rehabilitation efforts for patients by facilitating prescribed therapy exercises under the guidance of licensed therapists.
- Increased patient comfort during mealtimes by assisting with feeding techniques catered to individual needs.
- Aided patients in regaining independence by teaching self-care techniques and adaptive equipment use.
- Assisted patients in development of eating, dressing and grooming skills.
Customer Service Manager
Hobby Lobby
08.2020 - 03.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Terre Haute, IN12-2025
Associate of Science - Elementary Education
Ivy Tech Community College of Indiana
Terre Haute, IN12-2022
Skills
- HIPAA compliance
- Reliable team player
- Direct patient care
- Certified in CPR/AED
- Professionalism
- Medical terminology
Certification
- CNA - Certified Nurse Assistant
- BLS Certificate
- CPR/AED
Timeline
Restorative Certified Nurse's Aide
Providence Healthcare & Rehabilitation Center
03.2024 - Current
Customer Service Manager
Hobby Lobby
08.2020 - 03.2024
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Associate of Science - Elementary Education
Ivy Tech Community College of Indiana
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