Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maddison Choe

Tacoma,WA

Summary

Dedicated and detail-oriented worker with years of experience in fast-paced environments, specializing in coordinating field operations, managing service schedules, and delivering exceptional customer support. Proven ability to handle high call volumes, resolve customer issues, and communicate with clients and team members efficiently. Known for a strong work ethic and commitment to excellence.

Overview

9
9
years of professional experience

Work History

Dispatcher

Hunts Services
Tacoma, WA
08.2021 - Current
  • Assigned technicians to jobs based on KPI scores.
  • Coordinated dispatch operations to ensure technicians arrived at customers' homes in a timely manner.
  • Managed all communication between customers and technicians for efficient routing.
  • Resolved customer complaints and would pass them along to the proper manager if needed.
  • Worked one-on-one with service managers to optimize workflow processes and recommend any training that may be beneficial for the technicians.
  • Coordinated and booked all install jobs.
  • Collected large payments, and followed up on customers with unpaid balances.
  • Booked service calls and scheduled appointments based on call volume and technician availability.
  • Handled financing through multiple third parties.
  • Minor experience in pulling permits.
  • Completed dispatch training through Nexstar.
  • Experienced with ServiceTitan.
  • Basic knowledge in Excel.

Front Desk Agent

Best Western Hotel
Seatac, WA
10.2019 - 08.2021
  • Greeted guests and checked them into their rooms efficiently.
  • Assisted with check-out in the morning.
  • Managed and booked phone and online inquiries.
  • Processed payments and maintained billing records.
  • Provided information about hotel services and local attractions in the Seattle area.
  • Coordinated housekeeping and maintenance requests for guests.
  • I trained new team members when they were hired.
  • Shuttled customers safely to and from SeaTac Airport, and a couple of restaurants nearby.
  • I helped with room service.
  • Maintained cleanliness of the hotel lobby.

Server

Merrill Gardens
Tacoma, WA
06.2016 - 10.2019
  • Provided exceptional customer service in a fast-paced dining environment.
  • Assisted guests with menu selections.
  • Delivered food and beverages promptly.
  • Maintained cleanliness of tables and dining area.
  • Handled customer complaints about food.
  • Collaborated with kitchen staff to ensure that orders are delivered on time.
  • Performed opening and closing duties, such as rolling silverware, restocking supplies, and making sure the dining room and kitchen are cleaned.
  • Worked with the nursing staff on guest orders.
  • Handled room deliveries and food deliveries to the memory care units.
  • I learned how to cook on the line and in a panini, salad bar.
  • Prepared and prepped a variety of dishes.
  • Managed kitchen inventory and ordered supplies if needed.
  • Assisted in menu planning.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.

Education

High School Diploma -

Tacoma Science And Math Institute
Point Defiance Park
06-2017

Skills

  • Dispatch coordination
  • Multitasking
  • Customer communication
  • Payment processing
  • KPI management
  • Problem solving
  • Working with a team
  • Critical thinking
  • Fast learner
  • Time management
  • Dealing with changes
  • Working in a high-stress, fast-paced environment

Timeline

Dispatcher

Hunts Services
08.2021 - Current

Front Desk Agent

Best Western Hotel
10.2019 - 08.2021

Server

Merrill Gardens
06.2016 - 10.2019

High School Diploma -

Tacoma Science And Math Institute

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