Maddison Thomas
Ravenna,USA
Overview
1
1
Certification
7
7
years of professional experience
Work History
Hospitality Worker
HelenNow
07.2024 - 06.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed daily operations, ensuring high standards of cleanliness and organization.
- Trained new staff on operational procedures and customer interaction protocols.
- Implemented efficient workflows to streamline service delivery and improve team productivity.
- Reduced risks by maintaining clean and organised work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
Co-Manager/Assistant Store Manager
SPEEDWAY
01.2023 - 07.2024
- Supervise a team of 2 to 4 workers
- Count register drawers and prepare daily bank deposits
- Address and resolve various customer questions and concerns
- Set up promotional displays and restock products
- Effective at finding cost saving options for new customers, often reducing their costs by as much as 50%, to eventually bring them back for business
- Became manager's first choice for important jobs and in less than six months a promotion
- Sorted, organized, and maintained office records accurately.
- Oversaw inventory management, reducing stock discrepancies through diligent tracking systems.
- Trained and mentored new employees in company policies and procedures.
- Managed daily operations to ensure efficient store performance and customer satisfaction.
Server
Luigi's Trattoria Pizzeria
07.2021 - 09.2021
- Provided excellent standards of service to customers
- Maintained knowledge of menu, various cuisines and wine
- Engaged with and influenced guests' experience
- Created aesthetically pleasing presentation of menu offerings
- Served extremely large parties efficiently
Caretaker
Comfort Keepers
09.2019 - 09.2020
- Created a comfortable, safe, and clean environment for my clients
- Followed COVID-19 PPE and cleaning procedures
- Used time management skills by balancing daily habits of my clients with the duties I needed to preform
- Relaying information to next coworker and family about client in written form as well as electronic
House Cleaner
Megpie cleaning
02.2019 - 05.2019
- Residential assignments
- Sanitizing surfaces
- Deep cleaning
- Floor care
- Chemical mixing and handling
- Stock management
- Linen care
- People person
- Flexible and reliable
Waitress/Cashier
Romulus house
10.2018 - 02.2019
- Trained on register
- Swept, mopped, and prepared for guests
- Bussed tables
- Checked on customers frequently, balancing 4 tables or more
- Served meals quickly and delivering them to the person who ordered
- Took food and drink orders precisely and relayed any special requests to the kitchen
Education
High School - undefined
Belleville High School
Skills
- Customer Service
- Server
- Supervising experience
- Computer skills
- Heavy lifting
- Communication skills
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Sales techniques
- Suggestive selling
- Point of sale operation
Certification
Driver's License
Timeline
Hospitality Worker
HelenNow
07.2024 - 06.2025
Co-Manager/Assistant Store Manager
SPEEDWAY
01.2023 - 07.2024
Server
Luigi's Trattoria Pizzeria
07.2021 - 09.2021
Caretaker
Comfort Keepers
09.2019 - 09.2020
House Cleaner
Megpie cleaning
02.2019 - 05.2019
Waitress/Cashier
Romulus house
10.2018 - 02.2019
High School - undefined
Belleville High School