Maddison Wenger
San Antonio
Summary
Dynamic and adaptable professional with a proven track record at Marriott, enhancing guest experiences and streamlining operations. Skilled in effective communication and technical proficiency, I excel in high-stress situations, ensuring customer satisfaction and operational efficiency. Demonstrated ability to lead teams and resolve issues, significantly improving service delivery and client relations.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
7
7
years of professional experience
Work History
Spa Associate
Hand and Stone Massage and Facial
12.2024 - Current
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Streamlined front desk procedures, improving guest check-in and checkout experiences.
- Helped increase repeat bookings by following up with clients after their appointments to gather feedback and encourage future visits.
- Collaborated with the spa team to develop new treatments and services, leading to an expanded menu offering.
Guest Service Representative
Marriott
08.2021 - 12.2023
- Ensure that all guests have an excellent hotel experience through greeting them, processing check-ins and check-outs, issuing room keys, answering questions and assisting guest with there questions
- On a daily basis I would email, fax and make copies when needed
- Arrange all outgoing and incoming packages as well as mail and phone calls
- Follow all company and safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to the management; also completing all required safety training certificated
Cashier Shift Lead
Sol De Jalisco
11.2018 - 08.2021
- Managed cash register operations, ensuring accurate transaction and quick customer service
- Resolving conflicts to maintain smooth operations
- Trained new employees, enhancing team efficiency and customer satisfaction
- Addressed customer inquiries and complaints, improving overall customer experience
Receptionist Intern
Medical Center West
06.2018 - 08.2018
- Greet and assist patients, ensuring smooth check-in and out process, enhancing patient satisfaction
- Manage appointments scheduling, and answering phone calls and directing them as such
- Coordinate with medical staff to streamline operations, contributing to a collaborative work environment
Education
General Education -
Temple High School
Temple, Tx06.2020
Skills
- Strategic Decision Making
- Customer Service Expertise
- Effective Communication
- Effective Teamwork
- Effective Issue Resolution
- Resilient in High-Stress Situations
- Prioritized Task Management
- Adaptable Learner
- Technical Proficiency
- Analytical Problem Resolution
- Client Relations
- Hygiene and sanitation
- Upselling services
- Appointment scheduling
- Client confidentiality
- Guest engagement
- Guest relations
- Opening and closing procedures
- Reception management
- Restocking management
- Sales and upselling
- Laundry management
- Supply inventory management
- Teamwork
- Teamwork and collaboration
- Customer service
Timeline
Spa Associate
Hand and Stone Massage and Facial
12.2024 - Current
Guest Service Representative
Marriott
08.2021 - 12.2023
Cashier Shift Lead
Sol De Jalisco
11.2018 - 08.2021
Receptionist Intern
Medical Center West
06.2018 - 08.2018
General Education -
Temple High School