Maddox Martinez
Lodi
Summary
Operations and customer service professional with over 3 years of experience in high-volume retail environments, on-site security, and classroom technology support. Demonstrated ability to communicate effectively and solve problems quickly, ensuring inventory accuracy and product freshness while meeting online order deadlines. Proficient in troubleshooting hardware and software issues to reduce downtime and monitoring security alarms while documenting incidents and adhering to safety protocols. Strong collaborator with a focus on service excellence and meticulous attention to detail.
Overview
4
4
years of professional experience
Work History
Security
Allied Universal Security
Elk Grove
07.2025 - Current
- Monitored premises and ensured safety compliance through diligent patrolling and thorough incident documentation, contributing to a secure environment.
- Collaborated with team members to adhere to security protocols, reinforcing safety measures across the facility.
- Trained new personnel in security protocols, fostering a knowledgeable team prepared to respond to security challenges.
- Notified supervisors of suspicious activities to ensure swift action.
- Provided calm and clear communication during emergencies, facilitating quick resolution of potential threats.
- Addressed security alarms promptly to maintain safety protocols.
Seasonal Team Associate/ Meat Produce & Digital
Walmart
Galt
02.2022 - 12.2024
- Guided customers in locating items and provided detailed product information.
- Welcomed customers warmly at the entrance, ensuring a positive first impression.
- Managed customer complaints professionally, achieving timely resolutions for customer issues.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently.
- Identified and resolved team impediments, enhancing work flow and boosting team morale.
Technology Assistant
Lodi Unified School District
Lodi
06.2022 - 08.2022
- Assisted educators in troubleshooting hardware and software issues to minimize disruption to learning activities.
- Supported technology initiatives in classroom, enhancing educational experience through effective tech integration with educators.
- Maintained organized inventory of technology resources to ensure efficient resource management and availability.
Education
Bachelor of Arts - History
Sacramento State University
Sacramento05-2026
Associate of Arts - History / Interdisciplinary Studies
San Joaquin Delta College
Stockton05-2024
Skills
- Troubleshooting
- Hardware/Software
- Project management
- Data entry
- Customer Service
- Research skills
- Critical thinking
- Communication skills
- Verbal communication
- Customer Service
- Relationship management
- Conflict resolution
- Team collaboration
- Teamwork
- Report writing
- Teamwork
- Data entry
Profile
Maddox Martinez, Security Professional, Maintains an Guard Card , 916-410-0623, madmaxplayz@gmail.com, Lodi, California, 95242, United States
Timeline
Security
Allied Universal Security
07.2025 - Current
Technology Assistant
Lodi Unified School District
06.2022 - 08.2022
Seasonal Team Associate/ Meat Produce & Digital
Walmart
02.2022 - 12.2024
Bachelor of Arts - History
Sacramento State University
Associate of Arts - History / Interdisciplinary Studies
San Joaquin Delta College